MARIA CRISTINA CENTENO
Rauhankatu 19A 15, Turku
Summary
Professional banking specialist prepared for this role with strong focus on customer service, cash handling, and transaction processing. Proven ability to work collaboratively within team to achieve results, adapting to changing needs seamlessly. Reliable, trustworthy, and skilled in communication, problem-solving, and financial accuracy. Consistently delivers exceptional service while maintaining high standards and efficiency.
Overview
9
9
years of professional experience
Work History
Client Service Associate/ Bank Teller
Banco De Oro Unibank
11.2017 - 07.2024
- Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
- Ensured timely processing of transactions, reducing errors and improving overall client satisfaction levels.
- Maintained accurate client records, allowing for efficient tracking of account activity and personalized service delivery.
- Enhanced client satisfaction by effectively addressing and resolving inquiries in a timely manner.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Information Quality Specialist
Philippine Veterans Affairs Office
08.2015 - 06.2017
- Provides quality assurance to all updated/encode pension claims and reports on verified inconsistent claims for appropriate actions.
- Electronic archiving of archaic records and other related files for records keeping and managing such as scanning, recording and filling the records.
- Performs various database updating and query verification of
pension claims. - Performs other duties that may be assigned by supervisor.
Education
Bachelor of Science - Information Technology
Lyceum of The Philippines University
Batangas City, Philippines04-2015
Skills
Microsoft Office (MS Word, Excel, Powerpoint, etc)
Basic knowledge in Photo Editing and Web Designing
Hardware Troubleshooting
Network Troubleshooting
Data processing
Client Relationship Management
Customer communications
Time-management
Customer service excellence
Client confidentiality practices
Additional Information
Age: 30
Nationality: Filipino
Gender: Female
Language: English
Timeline
Client Service Associate/ Bank Teller
Banco De Oro Unibank
11.2017 - 07.2024
Information Quality Specialist
Philippine Veterans Affairs Office
08.2015 - 06.2017
Bachelor of Science - Information Technology
Lyceum of The Philippines University
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