Mariia Gnevasheva
Summary
I am a highly-motivated student pursuing a Business Administration Degree in Metropolia University of Applied Sciences, Helsinki. I consider myself a reliable individual with a strong work ethic and a passion for providing excellent customer service. Eager to join a dynamic team to contribute to a positive customer experience while learning and growing within the industry. Known for being a quick learner, team player, and adaptable to fast-paced environments.
Overview
3
3
years of professional experience
Work History
Online English Tutor for 8-13 Years Old Children
Private Practice
06.2024 - Current
- Interacted positively with individuals from different backgrounds, all levels of language experience and with variety of learning disabilities.
- Applied in-depth understanding of course materials and tutoring tactics to help new students.
- Developed customized study plans for each learner based on their individual needs and goals, leading to improved outcomes.
- Used Miro, Google Docs, Excel and Wordwall for word processing, spreadsheets and database management.
Excursions Administrator
"Культурный Кот" Children Excursions Bureau
06.2022 - 07.2022
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Assisted in excursion arrangements and realization, taking attendance and completing other organizational tasks given by the supervisor.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
Education
BBA - European Business Administration
Metropolia University of Applied Sciences
Helsinki, Finland12-2028
High School Diploma -
Classical Gymnasium №610
Saint Petersburg, Russia06-2024
Skills
- Online teaching tools
- Recordkeeping and file management
- Proficient in MS Office Suite: Word, Excel, Power Point, Outlook
- Organizational skills
- Adaptability and quick learning
- Cross-cultural awareness
- Feedback provision
- Language proficiency
- Conflict resolution
Languages
English
Full Professional
Russian
Native or Bilingual
German
Limited Working
Finnish
Elementary
Hobbies and Interests
- Yoga practitioner
- Photography enthusiast
- Interested in exploring analyzing gripping advertising campaigns
Timeline
Online English Tutor for 8-13 Years Old Children
Private Practice
06.2024 - Current
Excursions Administrator
"Культурный Кот" Children Excursions Bureau
06.2022 - 07.2022
BBA - European Business Administration
Metropolia University of Applied Sciences
High School Diploma -
Classical Gymnasium №610
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