Maris Päev
Summary
High-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets.
Overview
7
7
years of professional experience
Work History
Early Childhood Practical Nurse
Pilke Päivakodit Oy
2023.02 - Current
Shift Lead
Wolt Services Oy
2021.08 - 2023.01
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
General Assistant
Pilke Päivakodit Oy
2018.11 - 2020.10
- Purchased and maintained supplies.
Pastry Chef
James Caterers
2018.03 - 2018.07
- Maintained well-organized mise en place to keep work consistent.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
- Personalized creations for holidays, weddings, graduations, and personal events.
- Trained kitchen staff to perform various preparation tasks under pressure.
Pastry Chef
Dinkins Bakery
2017.10 - 2018.02
- Maintained well-organized mise en place to keep work consistent.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
- Personalized creations for holidays, weddings, graduations, and personal events.
Customer Service Representative
Circle K
2017.05 - 2017.09
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Circle K
2016.05 - 2016.08
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Education
Associate of Applied Science - Business Administration
Omnia
FinlandAssociate of Applied Science - Practical Nursing
Omnia
Finland Associate of Applied Science - Food Preparation
Parnumaa Vocational Education Centre
Estonia06.2017
Skills
- Equipment Preparation
- Quarterly Reviews
- Basic Mechanics
- Operations Management
- Safe Work Practices
- Vendor Contracts
- Lead Generation Management
- Customer Care
- Work Delegation
- Inventory Assessments
- Office Equipment Proficiency
- Problem-Solving Ability
Languages
Estonian
Native language
English
Advanced
C1
Finnish
Intermediate
B1
Timeline
Early Childhood Practical Nurse
Pilke Päivakodit Oy
2023.02 - Current
Shift Lead
Wolt Services Oy
2021.08 - 2023.01
General Assistant
Pilke Päivakodit Oy
2018.11 - 2020.10
Pastry Chef
James Caterers
2018.03 - 2018.07
Pastry Chef
Dinkins Bakery
2017.10 - 2018.02
Customer Service Representative
Circle K
2017.05 - 2017.09
Customer Service Representative
Circle K
2016.05 - 2016.08
Associate of Applied Science - Business Administration
Omnia
Associate of Applied Science - Practical Nursing
Omnia
Associate of Applied Science - Food Preparation
Parnumaa Vocational Education Centre