Markku Pihlajaniemi
Tampere
Summary
Dynamic entrepreneur with a proven track record in establishing and leading successful sales operations at Baltic Touch Oü. Expert in strategic thinking and goal setting, I have driven customer value management and innovation, enhancing client relationships and operational efficiency. Skilled in CRM systems, I excel in developing high-performing teams.
I am an eager writer wit lots of experience about writing work related sales scripts, web page content and blogs but also writing stories and columns as a hobby.
Overview
22
22
years of professional experience
Work History
Entrepreneur
Pihlajaniemi Consulting
Tampere, Finland (Remote)
01.2021 - Current
Training sales teams, setting up sales units, selecting and starting service and sales systems (CRM and call center systems).
Key Account Manager
TMG Group
Arendal, Norway
09.2017 - 12.2020
Setting up sales operations of Telemagic sales system in Finland and UK. Taking care of the key clients. New sales and customer value management.
CEO
Baltic Touch Oü
Tallinn, Estonia
12.2012 - 12.2018
Setting up and running a call center company in Estonia. Recruitment, training of sales and service agents, getting new clients and managing the company.
Merchandiser
Terela Oy
Tampere, Finland
05.2010 - 11.2012
CEO of a shop specialized in fight sport equipments and clothing.
Development Manager / CEO
Midas Touch Oy
Lapinlahti, Finland
07.2003 - 05.2010
Establishing and developing a call center company to be the biggest in Finland. First starting new units as the Development Manager and later running the company as CEO
Education
Bachelor of Science - Public Administration
Tampere University
TampereSkills
- Goal setting
- Innovative mindset
- Strategic thinking
- Customer relations
- Versatile writing professional
Languages
Finnish
Bilingual or Proficient (C2)
English
Advanced (C1)
Swedish
Intermediate (B1)
Estonian
Intermediate (B1)
French
Elementary (A2)
German
Elementary (A2)
Timeline
Entrepreneur
Pihlajaniemi Consulting
01.2021 - Current
Key Account Manager
TMG Group
09.2017 - 12.2020
CEO
Baltic Touch Oü
12.2012 - 12.2018
Merchandiser
Terela Oy
05.2010 - 11.2012
Development Manager / CEO
Midas Touch Oy
07.2003 - 05.2010
Bachelor of Science - Public Administration
Tampere University