Ma Rowena De Guzman
Baguio City
Summary
Driven and resourceful administrative professional with 7+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
13
13
years of professional experience
Work History
Executive Assistant
Claudia Salas Statefarm Agent
11.2022 - 05.2023
- Calendar Management; Set meetings and appointments for the team; schedule weekly meetings; schedule Lunch out date Claudia monthly; Creating slides for weekly and monthly meetings
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Email management; organize emails from clients, team members, and potential candidates; Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Travel arrangements; Booking flights, checking schedules, creating reminders and plotting calendar dates for special occasions
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Updated and maintained confidential databases and records.
Talent Acquisition Executive
Eflexervices
03.2022 - 08.2022
- Focused on long-term human resources planning
- Source candidates using different platforms and CRMS, Attracting potential candidates by creating job poster, FB ads and posting ads to different platforms Initial interview potential candidate
- Find appropriate candidates for positions that require a very specific skillset
- Job offer and on-boarding new hires and transferred employees
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
Marketing Specialist | Executive Assistant
Robert Allen Team - Berkshire Hathaway
02.2022 - 06.2022
- Responsible for creating advertising campaigns, and targeting the demographic data of the target audience
- Creating visuals and scheduling weekly content
- Editing videos and suggesting other options to market the client's business
- Create visuals for offers, open-houses, closed-deals, and other possible social media content for the client
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Engaged, informed and supported staff on media and marketing outcomes.
Executive Assistant | Training Manager
Klevrleads
09.2020 - 02.2022
- Conducts training and development needs assessment for employees
- Develops training and development programs and objectives for new hires
- Develops and maintains organizational communications such announcements for updates and newsletters to ensure employees have knowledge of training and development events and resources
- Modifies programs and training materials as needed
- Works effectively as a team member with other members of management and the HR staff.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Developed and maintained automated alert systems for important deadlines.
- Handled confidential and sensitive information with discretion and tact.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Sales Representative Team Leader
Terry's Florist
06.2020 - 06.2021
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
Class Adviser
Northridge Academy
06.2019 - 06.2020
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
ESL Teacher - Part-time
ACADSOC
08.2016 - 12.2019
- Prepare course materials and design lessons that cover all aspects of the English language, whether written or verbal
- Keep track of student progress and customize individualized plans for students with special requirements
- Submit a report for each student at the end of every class
- Working closely with students as needed to address and resolve learning challenges
- Create own learning materials for students depending on their CEFR level and learning needs
Process Training Team Lead
ACADSOC
06.2018 - 11.2019
- Assess employee skill levels
- Identify training needs and areas of improvement
- Making sure training goals align with corporate objectives
- Creating development programs
- Assist trainers during training
- Keep track of the individual KPI scores of the team members
- Weekly coaching session with trainers for feedback and plans
- Track and process payroll for the team
HR Coordinator
ACADSOC
03.2017 - 05.2018
- Complete administrative duties for the human resources department
- Assist HR managers with recruitment - sourcing candidates, pre-screening, onboarding tasks
- Use different platforms for job listings/job ads to gather and create a pipeline of candidates
- Maintain employee records
- Assist with payroll processing and provide administrative support to all employees.
ESL Teacher
Baguio City
11.2015 - 08.2016
- Office-based at 51talk Philippines
- Prepare course materials and design lessons that cover all aspects of the English language, whether written or verbal
- Keep track of student progress and customize individualized plans for students with special requirements
- Submit a report for each student at the end of every class
- Working closely with students as needed to address and resolve learning challenges
Billing Specialist
Convergys - DirecTV | AT&T
05.2015 - 12.2015
- Send invoices and account updates to clients
- Keep an accurate record of client accounts and outstanding balances
- Receive, sort, and track incoming payments
- Validate debit accounts to ensure the credibility of payments
- Issue receipts for received payments
- Address and solve client questions and issues
- Securely handle client data and payment information
- Provide regular, accurate reports of billing data
- Offer current pay-per-view programs and promotions
Reservation Sales Specialist
Intercontinental Hotel Groups
09.2014 - 04.2015
- Provide booking and reservation services to customers
- Assist with hotel-related or other services that may include reserving hotel rooms, airline tickets, rental cars, or cruise cabins
- Assist customers with information regarding their hotel reservations; room availability, and membership perks
- Offer additional options; amenity access, and possible sales/investment opportunities
General / Medical Transcriptionist
Tech Synergy Inc
07.2011 - 05.2014
- Creates a written copy of either video or audio content
- Create subtitles and captions for video content
- Convert recorded or live human speech into text
- Edit and proofread transcribed content
- Proved successful working within tight deadlines and a fast-paced environment.
- Applied medical terminology related to provider-specific treatments and techniques.
Customer Service Representative
Sitel Philippines - Capital One
08.2010 - 02.2011
- Used customer relationship management (CRM) systems to accurately track and manage customer data
- Answer customer inquiries regarding their bank account, details, and other related concerns
- Process and check customers request from their bank account
Education
No Degree - Professional Education, Major in Social Sciences
Benguet State University
La Trinidad, Benguet12.2018
Bachelor of Science - Information Technology
University of The Cordilleras
Baguio City04.2009
High School Diploma -
Baguio City National High School
Baguio City03.2006
Skills
- Time Management
- Microsoft Office
- Communication Skills
- Customer Service
- Fast Learner
- Talent Acquisition
- Mail Handling
- Proper Phone Etiquette
- Sorting and Labeling
- Meeting Agendas and Minutes
- Excel Spreadsheets
- Social Media Knowledge
- Office Administration
- Schedule Management
- Appointment Setting
- Travel Accommodations
- Strong Problem Solver
- Administrative Support Specialist
- Confidentiality and Discretion
- Resourceful Researching
- Data Research and Compilation
- Travel Arrangement Coordination
- Executive Calendars
Timeline
Executive Assistant
Claudia Salas Statefarm Agent
11.2022 - 05.2023
Talent Acquisition Executive
Eflexervices
03.2022 - 08.2022
Marketing Specialist | Executive Assistant
Robert Allen Team - Berkshire Hathaway
02.2022 - 06.2022
Executive Assistant | Training Manager
Klevrleads
09.2020 - 02.2022
Sales Representative Team Leader
Terry's Florist
06.2020 - 06.2021
Class Adviser
Northridge Academy
06.2019 - 06.2020
Process Training Team Lead
ACADSOC
06.2018 - 11.2019
HR Coordinator
ACADSOC
03.2017 - 05.2018
ESL Teacher - Part-time
ACADSOC
08.2016 - 12.2019
ESL Teacher
Baguio City
11.2015 - 08.2016
Billing Specialist
Convergys - DirecTV | AT&T
05.2015 - 12.2015
Reservation Sales Specialist
Intercontinental Hotel Groups
09.2014 - 04.2015
General / Medical Transcriptionist
Tech Synergy Inc
07.2011 - 05.2014
Customer Service Representative
Sitel Philippines - Capital One
08.2010 - 02.2011
No Degree - Professional Education, Major in Social Sciences
Benguet State University
Bachelor of Science - Information Technology
University of The Cordilleras
High School Diploma -
Baguio City National High School
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