Marten Maavere Soininen

• Escalating unresolved problem/issues/requests to the proper tier 2 and 3 support teams
• Troubleshooting end user issues on various software applications, hardware, network and telecommunications systems and provide desktop support.
• Incident management, also, checking PI work, making corrections and reporting back to project team with suggestions how to make it better.

• Training all new employees
• Providing them the basic understanding of the service processes and, also about the tools and systems that are used in order to provide high class service.
• Career in Tieto Estonia AS

Tier1 Agent 02.02.2015 - 01.08.2015

Remote Team 01.08.2015 - 01.04.2016

Customer Specific Trainer 01.04.2016 - 01.09.2016

Tieto Communications and Training Specialist 01.09.2016

• Use IT systems, delivery times and transport costs; use associated information systems to coordinate and control the order cycle; Use data from IT systems to evaluate performance and quality and to plan improvements; locate and manage staff resources according to changing needs
• Develop business by gaining new contracts, analyzing logistical problems and producing new solutions;

• Installing and configuring computer hardware, software, systems, networks, printers and scanners Monitoring and maintaining computer systems and networks Responding in a timely manner to service issues and requests Providing technical support across the company (this may be in person or over the phone) Setting up accounts for new users Testing new technology Training more junior staff members

• Ms/ Star and Ms/ Superstar tax-frees Managers assistant .