Martin Hasanaj
Vantaa
Summary
Motivated waiter with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Focused and reliabl bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
7
7
years of professional experience
Work History
Restaurant Waiter
Amarillo Flamingo
07.2021 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Supervisor
Imperial Hotel Crete
04.2017 - 11.2019
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Hotel Management - Hospitality
IEK DELTA 360
Crete Greece 04.2020
Skills
- Adaptable and Flexible
- Special Requests and Substitutions
- Fine Dining
- Wine pairing
- Food and Beverage Service
- Cool Under Pressure
- Professional Appearance
- High Energy and Stamina
- Quality Control
Languages
Albanian, Greek, English
Native language
Timeline
Restaurant Waiter
Amarillo Flamingo
07.2021 - Current
Supervisor
Imperial Hotel Crete
04.2017 - 11.2019
Hotel Management - Hospitality
IEK DELTA 360
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