Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Martina Karjagin

Helsinki

Overview

28
28
years of professional experience

Work History

Air Freight Operations Officer

HCS Transport & Spedition A/S
08.2012 - Current
  • Coordinating and verifying proper dispatch of cargo shipments, working closely with different departments to resolve issues.
  • Resolving any customer inquiries or complaints to restore satisfaction.
  • Implementing and maintaining security protocols to safeguard cargo shipments.
  • Liaise with customers provide status updates and explain cargo shipment delays.
  • Building working relationships with clients to foster loyalty and encourage repeat business.
  • Create time and cost efficient load plans and transportation processes.

Financial Manager

Sähkö-Stenvall Oy
01.2011 - 08.2012
  • Employee payroll and benefits
  • Assumed ownership of accounting, forecasting and strategic supply planning.
  • Developed and transformed finance and operations team from transactional to analytical to provide enhanced business support.
  • Established new sales commission reporting and analysis for executive management.

Sales Representative /Team Leader

Nordic Ferry Center
01.2009 - 08.2009
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Negotiated prices, terms of sales and service agreements.
  • Met existing customers to review current services and expand sales opportunities.

Personal Assistant to the Office Manager

T.A.C-Top Oy
01.2001 - 01.2009
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained and updated office records, both digital and physical.
  • Handled incoming and outgoing mail, email and faxes.
  • Took notes and dictation at meetings.
  • Assisted with payroll

Tour Guide

Spies
09.1999 - 04.2004
  • Guided groups on scheduled tours.
  • Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
  • Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
  • Collected and deposited payments from guests.
  • Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Inspected tour sites for potential hazards and arranged for repairs when needed.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Built personal relationships with guests to promote positive experiences.

Check-in Agent

Silja Line Service Oy
02.1996 - 02.2002
  • Reviewed tickets, identification and passports to verify traveler identity.
  • Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
  • Sold, printed and issued tickets to guests.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.

Education

High School Diploma -

Gymnasiet Svenska Normallyceum
Helsinki

Skills

  • Office Administration
  • Operational Efficiency
  • Employee Performance
  • Guest Relations
  • Procedure Optimization
  • Manage Personnel
  • Microsoft Office
  • Customer Transactions
  • Customer Care
  • Planning and Prioritization

Languages

Swedish
Native language
Finnish
Proficient
C2
English
Proficient
C2

Timeline

Air Freight Operations Officer

HCS Transport & Spedition A/S
08.2012 - Current

Financial Manager

Sähkö-Stenvall Oy
01.2011 - 08.2012

Sales Representative /Team Leader

Nordic Ferry Center
01.2009 - 08.2009

Personal Assistant to the Office Manager

T.A.C-Top Oy
01.2001 - 01.2009

Tour Guide

Spies
09.1999 - 04.2004

Check-in Agent

Silja Line Service Oy
02.1996 - 02.2002

High School Diploma -

Gymnasiet Svenska Normallyceum

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Martina Karjagin