Martina Karjagin
Helsinki
Overview
28
28
years of professional experience
Work History
Air Freight Operations Officer
HCS Transport & Spedition A/S
08.2012 - Current
- Coordinating and verifying proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Resolving any customer inquiries or complaints to restore satisfaction.
- Implementing and maintaining security protocols to safeguard cargo shipments.
- Liaise with customers provide status updates and explain cargo shipment delays.
- Building working relationships with clients to foster loyalty and encourage repeat business.
- Create time and cost efficient load plans and transportation processes.
Financial Manager
Sähkö-Stenvall Oy
01.2011 - 08.2012
- Employee payroll and benefits
- Assumed ownership of accounting, forecasting and strategic supply planning.
- Developed and transformed finance and operations team from transactional to analytical to provide enhanced business support.
- Established new sales commission reporting and analysis for executive management.
Sales Representative /Team Leader
Nordic Ferry Center
01.2009 - 08.2009
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
Personal Assistant to the Office Manager
T.A.C-Top Oy
01.2001 - 01.2009
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Handled incoming and outgoing mail, email and faxes.
- Took notes and dictation at meetings.
- Assisted with payroll
Tour Guide
Spies
09.1999 - 04.2004
- Guided groups on scheduled tours.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Collected and deposited payments from guests.
- Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.
- Established positive relationships with tour members through fun and engaging conversation.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Inspected tour sites for potential hazards and arranged for repairs when needed.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
Check-in Agent
Silja Line Service Oy
02.1996 - 02.2002
- Reviewed tickets, identification and passports to verify traveler identity.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Sold, printed and issued tickets to guests.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Education
High School Diploma -
Gymnasiet Svenska Normallyceum
HelsinkiSkills
- Office Administration
- Operational Efficiency
- Employee Performance
- Guest Relations
- Procedure Optimization
- Manage Personnel
- Microsoft Office
- Customer Transactions
- Customer Care
- Planning and Prioritization
Languages
Swedish
Native language
Finnish
Proficient
C2
English
Proficient
C2
Timeline
Air Freight Operations Officer
HCS Transport & Spedition A/S
08.2012 - Current
Financial Manager
Sähkö-Stenvall Oy
01.2011 - 08.2012
Sales Representative /Team Leader
Nordic Ferry Center
01.2009 - 08.2009
Personal Assistant to the Office Manager
T.A.C-Top Oy
01.2001 - 01.2009
Tour Guide
Spies
09.1999 - 04.2004
Check-in Agent
Silja Line Service Oy
02.1996 - 02.2002
High School Diploma -
Gymnasiet Svenska Normallyceum