MATEA FRANULIC
Rovaniemi
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
HR Coordinator
Nordic Unique Travels
Rovaniemi
12.2024 - Current
- Streamlining HR processes to ensure operations run smoothly.
- Recruiting new hires.
- Setting up candidates' interviews for hiring managers.
- Overseeing new employee onboarding and training.
- Maintaining employee records in an online system.
- Administering health and benefit plans for employees
- Answering employee questions and requests regarding HR
Hospitality Host
CH&CO
Edinburgh
04.2024 - 11.2024
- Greeting and looking after our guests so they go home delighted
- Serving customers, ensuring they receive an easy and seamless personalised experience
- Representing Compass Group UK&I and maintaining a positive brand image
- Setting up conference rooms
Volunteer
Agiturismo L'Arca
Belvedere marittimo
06.2023 - 10.2023
- Volunteering on the farm gave me opportunity to learn more about organic farming, sustainable agriculture and animal care
- I had a chance to discover Italian culture and cuisine, develop my language skills and enjoy their laid back lifestyle
- I was involved in farm work like planting, harvesting and tending to crops
- I also helped with animal care and housekeeping
Assistant manager
Applebees Fish
London
04.2018 - 04.2021
- I was assisting the manager in organizing and planning strategy, interviewing and recruiting new hires, motivating and supporting employees, making sure that tasks provided by general manager were completed
- Also, I was managing customer complaints and resolving their issues and supporting the general manager as needed
Supervisor
The Mayfair Chippy
London
09.2019 - 09.2020
- During this work experience I was creating and managing staff schedules, recruiting and training new hires, managing the floor; including hosting, making reservations and solving problems
- I was providing reports and feedbacks on workers performances and also helping to resolve employee issues and disputes
Host/ reception assistant
Svpetrvs Hoteli
Supetar
06.2013 - 06.2016
- I was greeting and welcoming guests upon their arrival and directing them to the appropriate places
- I was answering and forwarding incoming phone calls, providing information in person and handling complaints
Education
Marketing management -
Business Academy Experta, Zagreb
11.2020 - 05.2021
Agricultural engineering -
Faculty of Agriculture University of Zagreb
09.2011 - 09.2017
Skills
- Leadership experience
- Customer service
- Reception roles
- Versatile
- Multi-skilled
- Proficient in MS Suite
- Problem solving
- Organization
- Time management
- Planning
- Communication
- Interpersonal skills
- Employee onboarding
- Recruitment strategies
- Employee records management
Languages
English
First Language
Spanish
Upper Intermediate (B2)
B2
Italian
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
HR Coordinator
Nordic Unique Travels
12.2024 - Current
Hospitality Host
CH&CO
04.2024 - 11.2024
Volunteer
Agiturismo L'Arca
06.2023 - 10.2023
Marketing management -
Business Academy Experta, Zagreb
11.2020 - 05.2021
Supervisor
The Mayfair Chippy
09.2019 - 09.2020
Assistant manager
Applebees Fish
04.2018 - 04.2021
Host/ reception assistant
Svpetrvs Hoteli
06.2013 - 06.2016
Agricultural engineering -
Faculty of Agriculture University of Zagreb
09.2011 - 09.2017
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