Mattia Ceccarelli

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Supervised guests at front counter, answering questions regarding products.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Trained new employees on proper protocols and customer service standards.

Internship at the "All'antico vinaio" store in New York with the

J1 Visa.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted with hiring, training and mentoring new staff members.