Md Hasebur Rahman
Helsinki
Summary
Dynamic and results-driven professional with over 5 years of experience in the restaurant and food industry, demonstrating a strong passion for delivering exceptional service. Proven expertise in training and developing team members to achieve operational excellence through effective training methods that enhance skills and performance. Recognized for excellent communication, problem-solving, and organizational abilities, along with a talent for fostering a productive and cohesive work environment through strong leadership. Adaptable and quick to learn, prepared to tackle new challenges while contributing positively to team success.
Overview
5
5
years of professional experience
Work History
Crew Trainer
Rapeat Raksut Oy
06.2025 - Current
- Trained new crew members on operational procedures and safety protocols.
- Oversaw daily shifts, ensuring adherence to quality standards and efficient workflow.
- Conducted performance evaluations and provided constructive feedback for improvement.
- Developed training materials to enhance onboarding process for new hires.
- Assisted in inventory management, optimizing stock levels and minimizing waste.
- Implemented best practices for customer service, fostering positive guest experiences.
- Collaborated with management to identify areas for operational efficiency improvements.
- Trained other employees in customer service, food safety, and performance requirements.
Crew
Rapeat Raksut Oy
10.2023 - Current
- Provided exceptional customer service in high-volume environment, ensuring satisfaction and repeat business.
- Operated point-of-sale systems accurately, processing transactions efficiently to minimize wait times.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Prepared food items consistently according to quality standards and company guidelines.
- Collaborated with team members to optimize workflow and enhance overall operational efficiency.
- Resolved customer inquiries and complaints promptly, fostering positive dining experiences.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
kitchen Helper
Virgo Lounge
02.2021 - 01.2023
- Assist with food preparation in the kitchen
- Aid in kitchen operations, such as opening and closing, cleaning and clearing working areas, stocking supplies
- Perform work duties and other employees can't or would rather not do
- Maintain production goals
Education
Digital Business Innovation -
Haaga-Helia University of Applied Science
Helsinki, Finland11.2025
High School Diploma -
Omnia
Espoo, Finland12-2026
Skills
- Customer service excellence
- Employee onboarding and training
- Cash management
- Effective team leadership
- Analytical decision-making
- Safe food handling
- Coaching and mentoring
- Team leadership and supervision
- POS systems
- Role modeling
- Relationship management
- Motivational skills
LANGUAGE SKILLS
Finnish
Limited Working
English
Native or Bilingual
Timeline
Crew Trainer
Rapeat Raksut Oy
06.2025 - Current
Crew
Rapeat Raksut Oy
10.2023 - Current
kitchen Helper
Virgo Lounge
02.2021 - 01.2023
Digital Business Innovation -
Haaga-Helia University of Applied Science
High School Diploma -
Omnia
HOBBIES AND INTERESTS
Playing Guitar, Travelling, Exploring the unknown is one of my things. I love to travel different countries and adopt different culture.