Md Shamsul Alam Sohel
Vantaa,Vantaa
Summary
I'm Md Shamsul Alam Sohel. I worked in many National and International Institute Like Hungry Hub Pizza & Burger, Nestle. Basically my working part is Head waiter in Hungry Hub Pizza & Burger. I have 02 years experiences in Hungry Hub Pizza & Burger. I'm Looking forward to an opportunity for working in dynamic, challenging environment, where I can utilize my skills for developing my career and for growth of the organization. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
5
5
years of professional experience
Work History
Head Waiter
Hungry Hub Pizza & Burger
03.2021 - 08.2023
- Trained staff members on use of POS system.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Inspected dishes and utensils for cleanliness.
- Managed food resources, memorized orders, and coordinated customer service.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Business Development Officer
Nestle Bangladesh Ltd.
01.2019 - 12.2020
- Market Analysis: Conduct research to identity digital marketing trends and Opportunities
- Client Acquisition: Generate leads and secure partnerships with potential clients in the digital space
- Relationship Building: Cultivate and maintain relationships with clients, vendors, and industry professionals
- Campaign Management: Oversee the execution of digital marketing campaigns, ensuring optimal performance
Education
Bachelor Degree - Islamic Studies
Dhaka University
Dhaka01.2021
Higher Secondary -
Govt. Bangla College
Mirpur, Dhaka01.2016
Secondar School Certificate (S.S.C) -
Nahar Academy High School
Pallabi, Dhaka01.2013
Skills
- English Speaking
- Microsoft office
- Driving
- Digital Media
Languages
Bengali
Native language
English
Upper intermediate
B2
Hindi
Advanced
C1
Timeline
Head Waiter
Hungry Hub Pizza & Burger
03.2021 - 08.2023
Business Development Officer
Nestle Bangladesh Ltd.
01.2019 - 12.2020
Higher Secondary -
Govt. Bangla College
Secondar School Certificate (S.S.C) -
Nahar Academy High School
Bachelor Degree - Islamic Studies
Dhaka University
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