Md Anisuzzaman Khan
Helsinki
Summary
Proven to excel in high-pressure environments, I leveraged my expertise in order management and adaptability to enhance guest satisfaction at The Westin. By fostering warm customer relationships and maintaining rigorous cleanliness standards, I significantly contributed to the restaurant's service quality, ensuring a seamless dining experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Team Member
The Westin
Dhaka , Bangladesh
01.2020 - 07.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Customer Service Representative
Healy Mac's Bar and Restaurant
01.2014 - 12.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor Of Arts - English Language And Literature
Stamford University Bangladesh
Dhaka, Bangladesh 04.2009
Skills
- Order Taking
- Cleanliness
- Service Quality
- Food safety awareness
- Cash Handling
- Order Management
- Team Player
- Adaptable and Flexible
- Reliable and Responsible
- Problem-Solving
- Cool Under Pressure
Certification
- Hygiene passi certificate.
- Alkopassi certificate.
Languages
English
Advanced (C1)
Finnish
Elementary (A2)
Hindi
Intermediate (B1)
Timeline
Restaurant Team Member
The Westin
01.2020 - 07.2023
Customer Service Representative
Healy Mac's Bar and Restaurant
01.2014 - 12.2016
Bachelor Of Arts - English Language And Literature
Stamford University Bangladesh
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