Meraz Morshed
Jyväskylä
Summary
A dynamic leader with a proven track record at RTK-Palvelu Oy, I excel in team supervision and problem-solving, enhancing operational efficiency by 30%. Skilled in staff training and employee engagement, I foster environments where motivation and performance improvement thrive. My approach has consistently resulted in heightened productivity and team effectiveness.
Overview
15
15
years of professional experience
Work History
Delivery Driver
Wolt
10.2021 - Current
- Completed approximately 9000 on-time food deliveries driving over 85000KM
- Improved customer satisfaction by ensuring timely and accurate product deliveries.
- Read maps, followed oral, and written instructions, and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Team Supervisor
RTK-Palvelu Oy
04.2023 - Current
- Leading and motivating the team to ensure optimal performance and productivity.
- Providing clear direction, guidance, and support to team members to enhance their skills and effectiveness.
- Designed and implemented comprehensive training programs for new and existing team members, ensuring adherence to company standards and best practices.
- Developing and maintaining efficient work schedules. Identifying and resolving operational issues and challenges promptly and effectively.
- Managing and optimizing resources such as supplies, equipment, and manpower to achieve operational efficiency.
- Ensuring strict adherence to health and safety regulations, and implementing protocols to minimize accidents and injuries within the team.
Cleaning and Maintenance Operative
RTK-Palvelu Oy
05.2021 - Current
- Executed thorough cleaning tasks, including dusting, sweeping, mopping, and disinfecting surfaces to maintain high standards of cleanliness.
- Paid meticulous attention to detail in cleaning duties to ensure a hygienic and presentable environment.
- Operated and maintained equipment effectively. Followed strict safety protocols and guidelines to minimize workplace hazards and ensure a secure working environment.
- Maintained open communication with team members and supervisors to coordinate tasks and promptly address emerging issues.
Assistant Manager, Restaurant Front of House
The Ivory Tusk
03.2019 - 10.2019
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Followed all health and safety policies when handling food and beverages to uphold proper standards.
- Developed and maintained positive working relationships with others to reach business goals.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Senior Waiter
Balthazar Restaurant
01.2019 - 03.2019
- Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served as a liaison between kitchen staff and guests regarding dietary restrictions or special requests ensuring a pleasant dining experience for all.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
Head Waiter
Duck & Waffle
09.2018 - 12.2018
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Waiter
The Grand, Mayfair
07.2018 - 09.2018
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Assistant Manager
The Ivory Tusk
10.2015 - 09.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Food Server
Indian Ocean
01.2010 - 07.2015
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Education
MBA - International Business Management
Jyväskylä University of Applied Sciences
Jyväskylä, Finland06-2026
Master of Arts - PGD in Strategic Management And Leadership
London School of Marketing
London, UK01-2017
Bachelor of Arts - Business Management
London Guildhall College
London, UK01-2014
Associate of Arts - HND Diploma in Business
London Opal College
London, UK01-2012
Skills
- Effective leadership
- Assignment delegation
- Report preparation
- Performance improvement
- Staff training
- Motivational skills
- Team scheduling
- Employee engagement
- Team supervision
- Problem-solving
- Overseeing daily activities
Languages
Bengali
Native language
English
Proficient
C2
Finnish
Elementary
A2
Hindi
Upper intermediate
B2
Urdu
Intermediate
B1
Timeline
Team Supervisor
RTK-Palvelu Oy
04.2023 - Current
Delivery Driver
Wolt
10.2021 - Current
Cleaning and Maintenance Operative
RTK-Palvelu Oy
05.2021 - Current
Assistant Manager, Restaurant Front of House
The Ivory Tusk
03.2019 - 10.2019
Senior Waiter
Balthazar Restaurant
01.2019 - 03.2019
Head Waiter
Duck & Waffle
09.2018 - 12.2018
Waiter
The Grand, Mayfair
07.2018 - 09.2018
Assistant Manager
The Ivory Tusk
10.2015 - 09.2018
Food Server
Indian Ocean
01.2010 - 07.2015
MBA - International Business Management
Jyväskylä University of Applied Sciences
Master of Arts - PGD in Strategic Management And Leadership
London School of Marketing
Bachelor of Arts - Business Management
London Guildhall College
Associate of Arts - HND Diploma in Business
London Opal College
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