Melanie-Anett Toomast
Summary
I am looking for a part time side job to keep myself active and learn something new everyday. I would love to have an office job (receptionist, assistant, administrator etc, you name it). I am a quick learner and not scared of new challenges. I am willing to work hard and be motivated. I am very flexible with the work schedule. I have a drivers license and a car, so I can move around if needed and the location is not a problem. I have a registered toiminimi. The only issue is that my finnish skills are not too good just yet, I am learning it daily and trying my best to get better at it, I do speak fluent english.
I am currently working as an entrepreneur in a beauty salon as a cosmetologist. As I have only started in this field recently then I don't have enough customers just yet to be working everyday. I have decided to start working as a cosmetologist part time and get another part time job to keep myself active.
Overview
9
9
years of professional experience
Work History
Cosmetologist
MelLux
04.2022 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered phone calls and emails to schedule client appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Processed payments, entering sales in register for prompt customer service.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Maintained client treatment records and designed long-term care programs for return customers.
Professional Cleaner
Melrox OY
06.2022 - 11.2022
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Organized and used industrial cleaning products following strict safety procedures.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Removed trash, debris and other waste materials from premises.
- Provided assistance to other staff members with cleaning of difficult areas.
- Confirmed all cleaning tools and equipment were stored properly after use.
Beauty Consultant
Dermalogica
05.2021 - 10.2021
- Recommended specific cosmetic beauty products to meet individual customer needs.
- Provided personalized skincare recommendations to specifically target top concerns.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Suggested treatments to suit customers facial home care.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Identified client needs and recommended products based on preferences and requirements.
- Maintained counter and display areas for cleanliness and organization.
Restaurant Waitress
The Meat Co
09.2019 - 04.2020
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Head Waitress
Dada's Diner
06.2018 - 08.2018
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained staff members.
- Managed food resources, memorized orders, and coordinated customer service.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Processed orders and sent to kitchen employees for preparation.
Waitress
Nikolai Lehtla
06.2017 - 12.2017
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
Office Cleaner
Portage Veod OÜ
01.2015 - 08.2016
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Disinfected high-touch surfaces, doorknobs and light switches to prevent spread of germs and illness.
- Dusted windows and mirrors to allow natural light inside office and maintain clear view of outside.
- Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
- Emptied trashcans and transported waste to collection areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Organized storage areas, closets and filing cabinets to prevent buildup of clutter.
- Organized and used industrial cleaning products following strict safety procedures.
- Disinfected microwaves, coffee makers and refrigerators to prevent spread of germs and bacteria.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Supervised supplies in inventory and submitted reorder requests.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Education
Diploma of Cosmetics - Cosmetology Education
Eesti Esimene Erakosmeetikakool
Estonia03.2022
High School Diploma -
Pärnu Koidula Gümnaasium
Estonia06.2019
Basic Schools Education -
Jõõpre Põhikool
Estonia06.2016
Skills
- Spreadsheet Tracking
- Client Loyalty Building
- Understanding of Body Signals
- Video Tutorials
- Facials and Skincare Treatments
- Brand Advocacy
- Electronic Calendar Management
- Anatomy
- Facial Product Application
- Standard Waxing Understanding
- Build Customer Relationships
- Esthetics
Hobbies
I really do love an active lifestyle so my main hobby is gym. On my free time I go for walks to spend time in nature, read books, cook and bake, meditate, listen to podcasts to learn something new daily.
Languages
Estonian
Native language
Finnish
Proficient
C2
Finnish
Elementary
A2
Russian
Beginner
A1
Additional Information
Friendly Cosmetologist with 3 years of experience in cosmetic care. Exceptional knowledge of facial treatments, anatomy, lash and brow coloring, waxing, classic massage and pedicure with outstanding attention to detail and commitment to individualized client care. Dedicated to maintaining clean and professional workspaces for customer comfort.
Timeline
Professional Cleaner
Melrox OY
06.2022 - 11.2022
Cosmetologist
MelLux
04.2022 - Current
Beauty Consultant
Dermalogica
05.2021 - 10.2021
Restaurant Waitress
The Meat Co
09.2019 - 04.2020
Head Waitress
Dada's Diner
06.2018 - 08.2018
Waitress
Nikolai Lehtla
06.2017 - 12.2017
Office Cleaner
Portage Veod OÜ
01.2015 - 08.2016
Diploma of Cosmetics - Cosmetology Education
Eesti Esimene Erakosmeetikakool
High School Diploma -
Pärnu Koidula Gümnaasium
Basic Schools Education -
Jõõpre Põhikool
Similar Profiles
Tamara WalkerTamara Walker
Cosmetologist at Salon Owner at Tenile's Hair DesignCosmetologist at Salon Owner at Tenile's Hair Design
Trisha RemackelTrisha Remackel
Cosmetologist at Self / Bel Esprit SalonCosmetologist at Self / Bel Esprit Salon
Raven DavisRaven Davis
Cosmetologist at Self EmployedCosmetologist at Self Employed