Metuk Serah Muke
Seinäjoki,03
Summary
Attentive Customer Service Representative with 6 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
7
7
years of professional experience
Work History
Credit Officer
Buea P&T Credit Union
12.2020 - 10.2023
- Assisted in the development and implementation of new software tools for improved efficiency and accuracy in the credit assessment process.
- Trained new team members on company-specific processes, ensuring consistent standards across the credit department.
- Managed a diverse portfolio of commercial loans, maintaining strong client relationships while mitigating risk exposure for the organization.
- Supported business growth initiatives by assisting in the identification of new market opportunities for expansion within the credit sector.
- Interviewed credit applicants by telephone or in person to obtain personal and financial data needed to complete credit report.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
Customer Service Representative
48 Spices Restaurant
01.2017 - 11.2020
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Managed timely and effective replacement of damaged or missing products.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Created and maintained detailed database to develop promotional sales.
- Responded proactively and positively to rapid change.
- Updated account information to maintain customer records.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor of Science - Biomedical Laboratory Science
Novia University of Applied Science
Vaasa, FinlandMaster of Science - Accounting And Finance
University of Bamenda
Bamendda, Cameroon06.2019
Skills
- Customer service Management
- Good in Microsoft Package
- Policy analysis
- Team work
- Sales proficiency
- Report Writing
- Performance Improvements
- Customer Relations
- Proficient in English, French, a little Finnish and Swedish
- Documentation Management
- Cleeaning
Timeline
Credit Officer
Buea P&T Credit Union
12.2020 - 10.2023
Customer Service Representative
48 Spices Restaurant
01.2017 - 11.2020
Bachelor of Science - Biomedical Laboratory Science
Novia University of Applied Science
Master of Science - Accounting And Finance
University of Bamenda
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