MICHELLE PEDROSO
Espoo
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
10
10
years of professional experience
Work History
Call Center Representative
CENTEXUS GLOBAL MARKETING ENTERPRISES INCORPORATED
Cebu City, Philippines
06.2020 - Current
- Ensured all necessary elements were included in the final version of each manuscript.
- Collaborated with authors to revise manuscripts as needed prior to submission.
- Developed editorial style guides in accordance with company policies.
- Edited manuscripts for clarity, grammar, punctuation, spelling and formatting errors according to established guidelines.
Customer Service Representative
Teleperformance
Cebu City
02.2015 - 02.2018
- Communicated with customers to explain billing procedures and arranged for payment options, processed all payments accurately
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Processed payments from clients in a timely manner according to established procedures.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
Chat Support
Fusion
Cebu City
08.2015 - 12.2015
- Company Overview: Cebu City
- Paid close attention to customers' concerns and addressed their queries and achieved exceptional level of customer service
- Cebu City
Education
Bachelor of Science - Information Technology
STI College Tacurong
04-2015
Food and Beverage Services NCII - Vocational Course
TESDA
01.2009
Skills
- Complaint resolution
- Providing customer support
- Call center customer service
- Call handling
- FLUENT IN ENGLISH
- Training experience
- Inbound phone call management
- Technical support
- Customer support
- Professional phone voice
- Resolving issues
- Quality control
- Script adherence
- Caller accomodations
- Customer communications
- Data entry
- Data gathering
- Quality assurance controls
Timeline
Call Center Representative
CENTEXUS GLOBAL MARKETING ENTERPRISES INCORPORATED
06.2020 - Current
Chat Support
Fusion
08.2015 - 12.2015
Customer Service Representative
Teleperformance
02.2015 - 02.2018
Bachelor of Science - Information Technology
STI College Tacurong
Food and Beverage Services NCII - Vocational Course
TESDA
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