Michelle Rohula
Summary
I am a motivated professional with experience in customer service, and administrative tasks. I am organized with experience with various administrative tasks such as but not limited to ,customer assistance. I am organized and dependable person who is successful at managing multiple priorities with a positive attitude. I am also willing to take on added responsibilities to meet team goals. I am a dedicated individual with successful experience in fast-paced office and other work settings. I am a hardworking team player with expertise in completing various assigned tasks and offering staff support. I am also a responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Greenhouse Assistant
Puutarha Bergstrom
03.2021 - 08.2023
- Unloaded plants and nursery items from delivery trucks.
- Applied mulch to garden beds for protection against weeds and unwanted growth.
- Planted bulbs, trees, bushes and flowers for residential and commercial clients.
- Carefully maintained plant health through watering and proper fertilization to minimize losses and waste.
- Planted, cultivated and harvested various types of trees, shrubs and plants.
Office Administrative Assistant
Metroplol Credit Reference Bureau
09.2016 - 06.2018
- Provided clerical support to company employees by copying, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported efficient meetings by organizing spaces and materials, and distributing meeting notes.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Responded to inquiries from callers seeking information.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Waitress
Tribe Hotel
09.2013 - 12.2015
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Used cash registers and credit card machines to cash out customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Resolved guest complaints to maintain complete customer satisfaction.
Education
Merkonomi (Vocational) - Business
Business College Helsinki
Finland12.2024
Certificate - Food And Beverage Service And Sales
Kenya Utalii College
Nairobi, Kenya10.2014
High School Diploma -
Ngara Girls High
Nairobi, Kenya11.2009
Skills
- Customer Assistance
- Time Management
- Customer Inquiries
- Social Perceptiveness
- Interpersonal and Written Communication
- Active Listening
- Answering Phones
- Office Supplies and Inventory
- Customer Engagement
- Recordkeeping and File Management
- Microsoft Office
Timeline
Greenhouse Assistant
Puutarha Bergstrom
03.2021 - 08.2023
Office Administrative Assistant
Metroplol Credit Reference Bureau
09.2016 - 06.2018
Waitress
Tribe Hotel
09.2013 - 12.2015
Merkonomi (Vocational) - Business
Business College Helsinki
Certificate - Food And Beverage Service And Sales
Kenya Utalii College
High School Diploma -
Ngara Girls High
Similar Profiles
Shaina ShabaniShaina Shabani
Intern at Honkasen Puutarha Oy, FinlandIntern at Honkasen Puutarha Oy, Finland
Brad BykkonenBrad Bykkonen
Sales Advisor at BergstromSales Advisor at Bergstrom
Alex KodousekAlex Kodousek
Parts Specialist at Bergstrom SubaruParts Specialist at Bergstrom Subaru