Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
MINDAUGAS KULIKAUSKAS

MINDAUGAS KULIKAUSKAS

Vilnius

Summary

My last work experience mostly is related to finding the best solution for a client, help them fully test, install and provide daily support. For this, I need to be a fast learner and improve my risk assessment in order to provide the best technical solution. Though, not always various implementations are/were smooth, I'm not afraid of challenges, I feel comfortable working with larger amount of issues, pressure and information.

Lastly, due to working with software development, E2E testing, application operations and support, I have to have a transparent communication with a client, stakeholders and 3rd party vendors. So, my work experience allowed my to gain a good collaboration and communication skills.

Overview

10
10
years of professional experience

Work History

Solution Consultant

TietoEvry
06.2021 - Current
  • Working with application called Nova which is a debt collection tool
  • Implementing this application for clients (actual application install, database set up), support day to day operations, scripting file handling (specific programming languages used only for Nova, similar to Python and Visual Basic) and various other job’s according to client’s requests
  • Working with SQL database, creating stored procedures, SQL Agent jobs and overall managing all the data for improving debt collection application performance.
  • E2E testing for all the changes related to the application

Technical Client Service Implementer

SEB
09.2019 - 06.2021
  • Advising clients on technical setups, payment, reporting and format-related questions in accordance with ISO 20022 standard in XML format and SWIFT
  • Managing customer expectations and taking ownership of the technical implementation setups of integration services between the parties
  • Performing the testing of selected client’s solutions
  • Worked close with product organization & IT to improve supported banking products, systems & solutions
  • Also worked with Open Banking
  • Supporting clients with API questions, onboarding new TPPs.

IT Service Desk Agent

LayerV
05.2017 - 07.2019
  • Main job was to monitor cloud servers, therefore, worked closely with AWS system
  • Check servers stats constantly, report or escalate to the client if something is unusual
  • Worked with both Windows and Linux servers
  • I was responsible for all account creation so worked a lot with Active Directory
  • Managed client’s incidents as well
  • Checked alerting of servers constantly and raised problem records or changes for improvements
  • In addition, I managed O365 internal and external accounts.

IT Support Analyst

05.2015 - 05.2017
  • Dealt with various IT issues from desktop support to citrix and VDI and also all apps that are used within Barclays
  • After some time joined Self Service team and mainly worked with Branch users
  • Now I am a member of E2E Mobile Team
  • Supporting corporate smartphones, Blackberries and tablets
  • I have strong knowledge of BES (Blackberry Enterprise Server), Good Dynamics products and platforms (Good for Enterprise, Good Dynamics, Good Share, Polaris, etc.), and the IMDM console
  • Provided mobile device training to new joiners
  • My day to day work consists of close contact with various Barclays vendors when solving mobile connection issues (Vodafone, TeleWare), applying script fixes to known issues, finding innovative ways to go around new issues that arise in Blackberry and iOS platforms, advising ITSD agents on issues they face with Mobile Devices and their apps on calls.

Logistics Coordinator

Transcom
11.2013 - 05.2015
  • Worked with B2B – arranged various products transportation from warehouse to the end customers arround the world
  • Supplied ultimate routs in order to meet business requirements
  • Did quality reports for our service improvements.

Education

Vilniaus Zemynos Gymnasium

International Business

Vilnius University, International Business School
Vilnius

Frankfurt School of Business And Management

Skills

  • Knowledge of MS SQL database
  • Linux system administrator experience
  • Active Directory management
  • ISO 20022 and SWIFT messages
  • Analytical and technical skills
  • Testing and implementing various software
  • Technical documentation writing

Languages

Lithuanian
Native language
English
Proficient
C2

Timeline

Solution Consultant

TietoEvry
06.2021 - Current

Technical Client Service Implementer

SEB
09.2019 - 06.2021

IT Service Desk Agent

LayerV
05.2017 - 07.2019

IT Support Analyst

05.2015 - 05.2017

Logistics Coordinator

Transcom
11.2013 - 05.2015

Vilniaus Zemynos Gymnasium

International Business

Vilnius University, International Business School

Frankfurt School of Business And Management

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MINDAUGAS KULIKAUSKAS