Tran Minh Nhat
Vantaa,18
Summary
Versatile and knowledgeable Waiter with expertise in food safety, best practices, and compliance. Skilled in creating a welcoming atmosphere for guests, responding to inquiries with friendliness and knowledge. Open and extroverted, passionate about customer service and capable of generating enthusiasm when interacting with people. Organized and independent worker with strong time management skills. Seeking a challenging role with growth opportunities. Adaptable to fast-paced, dynamic environments. Possesses a hygiene passport.
Overview
3
3
years of professional experience
Work History
Waiter
Meilin, Chinese Sichuan Restaurant
06.2022 - Current
- Ensured customer satisfaction through timely table check-ins, clarification of orders, and sharing in-depth menu knowledge.
- Demonstrated composure and poise during busy shifts, handling customer inquiries, concerns, and suggestions with professionalism.
- Listened attentively to customers, offering assistance based on special needs, and promptly escalating major issues to the supervisor.
- Exhibited high energy and professionalism, contributing to excellent service, increased referrals, and a positive team atmosphere.
- Actively engaged in teamwork, sharing tasks to uphold the highest standards of customer service and supporting team members in a friendly manner.
Waiter
Pho Viet
01.2021 - 06.2021
Wolt Courier
Wolt
08.2021 - 05.2022
- Demonstrated a deep understanding of a diverse range of food products.
- Implemented rigorous hygiene practices, contributing to the maintenance of a clean and sanitary environment during food transportation and delivery operations.
- Prioritized excellent customer service by greeting customers warmly and maintaining a polished and friendly demeanor, enhancing the company's reputation for outstanding service.
- Collaborated with team members to streamline delivery processes, resulting in increased efficiency and improved overall delivery performance.
- Successfully managed timely drop-offs of food orders, consistently exceeding customer expectations and contributing to the overall satisfaction of clients.
Education
High School Diploma -
Tikkurila Lukio
Tikkurila 06.2023
Skills
- Menu knowledge, and memorisation
- Highly responsible and reliable
- Efficient under pressure
- Extensive hospitality background
- Food hygiene protocol
- Food safety understanding
- Order Management
- Effective sales techniques
- Table service
- Cash Handling
- Returns Processing
- Beverage Preparation
- Kitchen Communication
- Time Management
Languages
English
Proficient
C2
Finnish
Intermediate
B1
Chinese (Mandarin)
Beginner
A1
Timeline
Waiter
Meilin, Chinese Sichuan Restaurant
06.2022 - Current
Wolt Courier
Wolt
08.2021 - 05.2022
Waiter
Pho Viet
01.2021 - 06.2021
High School Diploma -
Tikkurila Lukio
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