Minna Liuski
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
25
25
years of professional experience
1
1
year of post-secondary education
Work History
Inside Sales Rep
F-Secure Corporation
Helsinki
05.2017 - 04.2021
- Cold calling, selling, customer relations, Salesforce use, event and travel organizing etc.
- Handled customer inquiries via phone and email to resolve issues and enhance satisfaction.
- Cultivated and strengthened relationships with key accounts, ensuring ongoing satisfaction and loyalty.
- Delivered product demonstrations to effectively showcase features and benefits, addressing client needs.
- Managed customer inquiries through phone and email communication.
- Developed and maintained relationships with key accounts to ensure satisfaction.
- Conducted product demonstrations to highlight features and benefits to clients.
Order services agent
F-Secure Corporation
09.2016 - 05.2017
- Managed customer inquiries and provided support for cybersecurity products.
- Processed orders in SAP, managed invoicing, and provided customer service
- Collaborated with teams to troubleshoot technical issues effectively.
- Conducted product demonstrations and training for new users.
Logistics coordinator
Hammasväline Oy
09.2008 - 05.2014
- Managed customer service, executed customer returns, monitored shipment progress, and coordinated logistics projects to enhance customer satisfaction.
- Coordinated shipment schedules with suppliers and transportation partners to ensure timely deliveries.
- Managed inventory levels and ensured accurate stock records.
- Developed logistics plans to optimize delivery routes and minimize delays.
Customer and logistics service representative
Johnson&Johnson
03.2008 - 09.2008
- Managed daily logistics operations to ensure efficient product distribution.
- Coordinated transportation schedules with carriers for timely deliveries.
- Delivered customer service through order inputting and parcel tracking
- Maintained accurate inventory records using advanced tracking systems.
Export Traffic Coordinator France
DSV Road
11.2006 - 12.2007
- Coordinated logistics operations to ensure timely delivery of shipments.
- Managed communication between clients, carriers, and internal teams.
- Processed shipping documentation and ensured compliance with regulations.
- Coordinated customer service, shipment logistics, and route planning
- Completed temporary contract role
Service coordinator
Vaisala
01.2006 - 11.2006
- Coordinated service requests between customers and technical teams.
- Managed scheduling and logistics for service appointments.
- Provided customer service and managed invoicing processes to ensure timely billing and client satisfaction.
- Maintained accurate records of customer interactions and service history.
- Completed temporary contract role
Logistics coordinator in Networks
Nokia Corporation
11.2003 - 05.2005
- Coordinated logistics operations to ensure timely delivery of products.
- Developed and maintained shipping schedules for international shipments.
- Managed inventory levels and facilitated stock replenishment processes.
- Provided customer service and processed orders using MLS, ensuring timely and accurate fulfillment
- Provided coverage during maternity leave
Department secretary
Schindler Ltd.
10.2003 - 11.2003
- Coordinated meetings, schedules, and travel arrangements for department staff.
- Managed daily office operations and maintained efficient workflow.
- Handled correspondence and communication with internal and external stakeholders.
- Provided customer service, scheduled work for elevator repairmen, and handled emergency calls from elevators
- Filled in for absent staff during sick leave to ensure continuity of operations.
Logistics and financial coordinator
Rovakate Ltd.
05.2003 - 08.2003
- Coordinated customer service, accounts payable and receivable, and logistics operations for shipments to Russia and Ireland
- Managed financial transactions and maintained accurate records for Rovakate Ltd.
- Coordinated budget preparation and monitored departmental spending effectively.
- Assisted in financial reporting and analysis to support business decisions.
- Provided temporary coverage during summer holidays
Coordinator
Rovaniemi-Lapland EU-office
02.2001 - 06.2001
- Coordinated international projects promoting regional interests in the European Union.
- Managed schedules and logistics for meetings and events across multiple stakeholders.
- Developed communication materials to enhance visibility of regional initiatives and programs.
- Lobbyed for key initiatives and translated documents to facilitate communication and understanding
- Contributed to studies in RAMK.
Accounts Receivable Specialist
Software Spectrum
Dublin, Ireland
05.2000 - 08.2000
- Managed invoicing and credit control processes to ensure timely payments and minimize outstanding accounts
- Processed incoming payments and ensured timely application to accounts.
- Managed customer accounts and maintained accurate billing records.
- Resolved billing discrepancies through effective communication with clients.
- Relocated to Finland for academic pursuits
Boutique Manager
Falcon Fashions (Yellow Hammer)
Dublin, Ireland
12.1999 - 05.2000
- Delivered exceptional customer service and achieved sales targets through effective selling techniques
- Oversaw inventory management and maintained optimal stock levels for product availability.
- Trained and mentored new employees on customer service and sales techniques.
- Trained and mentored new employees, enhancing their customer service skills and sales techniques.
Accounts Receivable Clerk
Philips
Dublin, Ireland
08.1999 - 11.1999
- Assisted in implementing Philips Finland to Ireland, leveraging SAP for efficient credit collection.
- Executed processing of customer invoices through SAP software, ensuring accuracy and timeliness.
- Maintained and reconciled accounts receivable records, addressing discrepancies to uphold data integrity.
- Contributed to the team implementing Philips Finland to Ireland, utilizing SAP for credit collection.
Securities Customer Service Representative
Citibank NA
Dublin, Ireland
03.1998 - 07.1999
- Provided customer service support, leveraging knowledge of settlements and stock markets to address client needs.
- Assisted customers with inquiries regarding account details and transactions.
- Resolved customer complaints by providing timely and effective solutions.
- Educated clients on banking products and services, enhancing their understanding and usage of financial solutions.
Manager
Tmi: Kaija Hautajarvi
07.1997 - 02.1998
- Managed business operations, including meat cutting, smoking, customer service, and product sales
- Focused on preparing smoked reindeer meat with traditional techniques.
- Oversaw daily operations to ensure smooth workflow and team collaboration.
- Developed training programs to enhance staff skills and performance.
- Managed inventory levels to optimize resource allocation and reduce waste.
Au-Pair
Mrs. Mary Boyce
08.1996 - 06.1997
Sales person
Tellun Kenka
01.1996 - 07.1996
- Provided customer service by assisting shoppers in selecting and purchasing shoes
- (Shoe Store)
- Assisted customers in selecting products to meet their needs.
- Processed transactions accurately and efficiently at the point of sale.
- Maintained knowledge of current promotions and sales initiatives.
Education
Death doula -
Lohtu Academy
Helsinki 08.2024 - 02.2025
International Project Management Specialist - Project Cycle Management, International Financial Management, Cross Cultural Management, Human Resources Management and International Funding
RAMK
Rovaniemi 08.2000 - 05.2001
High School Graduation Diploma -
Salla High School
SallaSkills
- Lead generation
- Salesforce management
- Salesforce proficiency
- Customer relationship management
- Excellent customer service management
- Computer literacy
- Computer literacy
- Salesforce management
First Names
Minna Maarit
Countries Of Work Experience
- The Republic of Ireland
- Belgium
- Finland
Personal Information
Nationality: Finnish
Training
- 03/01/25, 04/30/25, OLKA-training HUS
- 06/01/92, 07/31/92, English language course in UK
- 04/01/96, Kesko groups master salesman degree 'Mestarimyyjä'
Languages
5, 5, 5, 5, 5, 5, 2, 2, 2
Present Position
Not working right now
Key Qualifications
- Customer service
- Sales
- Logistics
- International Projects
- Finance
Languages
Finnish
First Language
English
Proficient
C2
Swedish
Intermediate
B1
Timeline
Death doula -
Lohtu Academy
08.2024 - 02.2025
Inside Sales Rep
F-Secure Corporation
05.2017 - 04.2021
Order services agent
F-Secure Corporation
09.2016 - 05.2017
Logistics coordinator
Hammasväline Oy
09.2008 - 05.2014
Customer and logistics service representative
Johnson&Johnson
03.2008 - 09.2008
Export Traffic Coordinator France
DSV Road
11.2006 - 12.2007
Service coordinator
Vaisala
01.2006 - 11.2006
Logistics coordinator in Networks
Nokia Corporation
11.2003 - 05.2005
Department secretary
Schindler Ltd.
10.2003 - 11.2003
Logistics and financial coordinator
Rovakate Ltd.
05.2003 - 08.2003
Coordinator
Rovaniemi-Lapland EU-office
02.2001 - 06.2001
International Project Management Specialist - Project Cycle Management, International Financial Management, Cross Cultural Management, Human Resources Management and International Funding
RAMK
08.2000 - 05.2001
Accounts Receivable Specialist
Software Spectrum
05.2000 - 08.2000
Boutique Manager
Falcon Fashions (Yellow Hammer)
12.1999 - 05.2000
Accounts Receivable Clerk
Philips
08.1999 - 11.1999
Securities Customer Service Representative
Citibank NA
03.1998 - 07.1999
Manager
Tmi: Kaija Hautajarvi
07.1997 - 02.1998
Au-Pair
Mrs. Mary Boyce
08.1996 - 06.1997
Sales person
Tellun Kenka
01.1996 - 07.1996
High School Graduation Diploma -
Salla High School