Mirka Matilainen
Leppälahti
Summary
I am a 2nd year waitriss student from Priimus. I have completed 6 internships: working in restaurant services at ABC in Hirvaskangas, sales and customer service at cafeteria restaurant in Elo and serving custom and party food at Catering Service Vaarunhovi in Korpilahti. I had a 4-month summer job in Vaarunhovi. I have received a grade of 4 from my first three internships. I served portioned food and drinks for the last 3-month internship at Restaurant Priimus. I got a grade 5 for this. In the spring of 2024, I have taken the course in beverage production and sales at Restaurant Teerenpeli. I got a grade of 4. In June, I also completed the cafeteria service internship at Kahvila Elo. I got a rating of 3. The rating scale is 5 to 1, 5 being the best and 1 being the worst rating. 3 is good. I have completed all my professional studies. I have hygiene and alcohol permits.
I am a conscientious and hard worker. I love customer work and want to create the best possible customer experience for them, so that they feel good about their visit and want to come again.
I'm a career changer. I have had a 20-year career as a social worker and have served clients in many different life situations.
Overview
37
37
years of professional experience
Work History
Waitriss
Vaarunhovi, Catering Service
06.2024 - Current
- Serving customers, also in the bar, and keeping server areas clean
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained flexible work schedule to meet event needs.
- Delivered catered food and supplies to facility for on-time set-up.
Social Worker
Central Finland Welfare Area
02.1999 - Current
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- I am on study leave from my job
- Supported clients and families with empathy and compassion during difficult times.
Waitriss
Vaarunhovi, Catering Service
05.2023 - 09.2023
Vaarunhovi is a party venue with a catering service and also small-scale accommodation. I have done all kinds of work in the banquet hall, from cleaning to hall work, i.e. linens, covers, decorations, serving and washing, and bar work. I have also taken care of accommodation facilities, cleaned and made beds.
Christmas Helper in the Kitchen
Kiponniemi Camp and Course Center
12.1990 - 01.1991
- Performed manual labor and random jobs: baking and cooking
- Followed supervisor instructions to complete tasks on time.
- Cleaned work areas
Catering Services Assistant
Catering Services Raija Sipinen
09.1987 - 05.1989
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained flexible work schedule to meet event needs.
- Delivered catered food and supplies to facility for on-time set-up.
Education
No Degree - Waitriss
Priimus Gradia
Jyväskylä12.2024
Master of Science - Security Services Administration And Management
Tampere University
Tampere05.2008
Master of Science - Social Sciences
Jyväskylä University
Jyväskylä09.1997
Skills
- Dining area maintenance
- Guest Relations Management
- Safe Food Handling
- Menu Recommendations
- Customer Service
- Hospitality service expertise
- Order Taking
Additional Information
President of the Jyväskylä Normal School's middle and high school student council in the 2nd grade of high school in the academic year 1988 - 1989. I received a stipend for this.
Languages
Finnish
Native language
English
Intermediate
B1
German
Elementary
A2
Swedish
Intermediate
B1
Timeline
Waitriss
Vaarunhovi, Catering Service
06.2024 - Current
Waitriss
Vaarunhovi, Catering Service
05.2023 - 09.2023
Social Worker
Central Finland Welfare Area
02.1999 - Current
Christmas Helper in the Kitchen
Kiponniemi Camp and Course Center
12.1990 - 01.1991
Catering Services Assistant
Catering Services Raija Sipinen
09.1987 - 05.1989
No Degree - Waitriss
Priimus Gradia
Master of Science - Security Services Administration And Management
Tampere University
Master of Science - Social Sciences
Jyväskylä University
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