MISBAH UL ISLAM
Helsinki
Summary
I'm an experienced worker with a strong background in distribution, sales, and hospitality. As a sales executive, my focus was on building relationships with customers and exceeding goals. I learned how to provide excellent customer service and manage pressure during my experience working as a restaurant waiter. Starting as a newspaper distributor, I got good at customer service by making sure deliveries were on time and meeting customer needs. It also proves my dependability and punctuality. I'm excited to use this combination of abilities in a dynamic workplace where I can have a significant influence.
Overview
5
5
years of professional experience
Work History
Newspaper Distributor
Posti Palvelut Oy
Helsinki
02.2023 - Current
- Conducted regular maintenance checks on vehicles used for delivering newspapers.
- Ensured that all paperwork was completed accurately and in a timely manner.
- Developed strategies for increasing efficiency of routes.
- Sorted or inserted newspaper sections to organize content prior to delivery.
- Inspected newspapers for quality control before delivery.
- Inspected vehicles prior to use for safety purposes.
- Organized, packed, and loaded newspaper bundles onto trucks for distribution.
- Maintained records of deliveries and pickups.
- Responded quickly to customer complaints or requests for assistance related to newspaper delivery services.
Restaurant Waiter
Eezy
Helsinki
06.2023 - 05.2024
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Set up tables according to specific event requirements or guidelines.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Cleared away dirty dishes from tables after each course was finished.
Sales Executive
Clothing Brand Shop
Sylhet
09.2019 - 08.2022
- Contacted current and potential clients to promote products and services.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Identified product or service improvements by remaining current on industry trends, market activities and competitors.
- Created marketing materials, such as brochures, flyers, and newsletters, to promote products or services.
- Presented product demonstrations at trade shows, conferences, and other events.
- Collaborated with team members to achieve sales targets.
- Demonstrated expert knowledge of store products and promotions.
- Organized seasonal promotional events to boost sales numbers.
Education
BBA - Accounting & Information System
Royal University of Dhaka
Dhaka, Bangladesh06-2019
Skills
- Materials Sorting
- Information Gathering
- Strong Work Ethic
- Customer Service
- Delivery Management
- Problem-Solving
- Heavy Lifting
- Team Communication
- Staff Management
- Driven and Determined
- Sales Planning
- Attention to Detail
- Performance Improvement
- Task Delegation
Languages
Bengali
First Language
English
Upper Intermediate (B2)
B2
Accomplishments
- Sportsmanship Award (2017) for demonstrating sportsmanship in sports activities.
- Community Service Award (2019) for dedicated volunteer work.
- Sales Achievement Award for exceeding sales targets (2020).
- Timeliness Award for always delivering newspapers reliably (2023).
References
References available upon request.
Timeline
Restaurant Waiter
Eezy
06.2023 - 05.2024
Newspaper Distributor
Posti Palvelut Oy
02.2023 - Current
Sales Executive
Clothing Brand Shop
09.2019 - 08.2022
BBA - Accounting & Information System
Royal University of Dhaka
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