Mohamed Imran Moosin Imtiyaz
Vapaudenkatu 5 As 51 Pori
Summary
As a dedicated professional with over a decade of experience in the sales and Customer Services Industry, I've had the privilege of serving as a Senior Customer Services Agent for premium lounges at Qatar Airways For 5 years. Throughout my tenure, I've been committed to consistently delivering exceptional service while adeptly managing a high-performing team, ensuring unparalleled customer satisfaction and operational excellence.
Overview
11
11
years of professional experience
Work History
Store Leader
FOSRYN International (Pvt) Ltd.
01.2018 - 03.2019
- Overlooking Sales, Handling Customers and Supervising Inventory
Senior Customer Service Agent Premium Lounge
Qatar Airways
03.2019 - 04.2024
- Guest Reception and Check-In, Customer Service, Serving Food and Beverages, Maintaining Cleanliness, Managing Lounge Facilities:
Customer Relationship Assistant
Overseas automotive (Pvt) Ltd.
01.2016 - 12.2017
- Supervision of Staff and Handling Customer Inquiries
Customer Care Agent
Etisalat,srilanka
01.2013 - 12.2015
Education
Completed OTHM Level 7 Higher Diploma in Strategic Management and Leadership -
Circle of Success Academy
01.2022
Diploma in Business Management -
E-soft Campus
01.2018
Certificate in Professional Airline cabin crew training -
International Airline Ticketing Academy
01.2011
Skills
- Problem Solving
- Conflict Resolution
- Communications
- Service Quality
- Ability work under pressure
- Commitment to service quality
- Ability to work and thrive in a team
Languages
Tamil
English
Sinhala
Personal Information
- Date of Birth: 12/25/1994
- Nationality: Sri Lankan
- Marital Status: Married
References
- Mr. Yohan tilakarattna, Ground services manager, Qatar Airways, +974 5022 8367
Timeline
Senior Customer Service Agent Premium Lounge
Qatar Airways
03.2019 - 04.2024
Store Leader
FOSRYN International (Pvt) Ltd.
01.2018 - 03.2019
Customer Relationship Assistant
Overseas automotive (Pvt) Ltd.
01.2016 - 12.2017
Customer Care Agent
Etisalat,srilanka
01.2013 - 12.2015
Completed OTHM Level 7 Higher Diploma in Strategic Management and Leadership -
Circle of Success Academy
Diploma in Business Management -
E-soft Campus
Certificate in Professional Airline cabin crew training -
International Airline Ticketing Academy
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