Summary
Overview
Work History
Education
Skills
Languages
Personal Information
References
Timeline
Generic
Mohamed Imran Moosin Imtiyaz

Mohamed Imran Moosin Imtiyaz

Vapaudenkatu 5 As 51 Pori

Summary

As a dedicated professional with over a decade of experience in the sales and Customer Services Industry, I've had the privilege of serving as a Senior Customer Services Agent for premium lounges at Qatar Airways For 5 years. Throughout my tenure, I've been committed to consistently delivering exceptional service while adeptly managing a high-performing team, ensuring unparalleled customer satisfaction and operational excellence.

Overview

11
11
years of professional experience

Work History

Store Leader

FOSRYN International (Pvt) Ltd.
01.2018 - 03.2019
  • Overlooking Sales, Handling Customers and Supervising Inventory

Senior Customer Service Agent Premium Lounge

Qatar Airways
03.2019 - 04.2024
  • Guest Reception and Check-In, Customer Service, Serving Food and Beverages, Maintaining Cleanliness, Managing Lounge Facilities:

Customer Relationship Assistant

Overseas automotive (Pvt) Ltd.
01.2016 - 12.2017
  • Supervision of Staff and Handling Customer Inquiries

Customer Care Agent

Etisalat,srilanka
01.2013 - 12.2015

Education

Completed OTHM Level 7 Higher Diploma in Strategic Management and Leadership -

Circle of Success Academy
01.2022

Diploma in Business Management -

E-soft Campus
01.2018

Certificate in Professional Airline cabin crew training -

International Airline Ticketing Academy
01.2011

Skills

  • Problem Solving
  • Conflict Resolution
  • Communications
  • Service Quality
  • Ability work under pressure
  • Commitment to service quality
  • Ability to work and thrive in a team

Languages

Tamil
English
Sinhala

Personal Information

  • Date of Birth: 12/25/1994
  • Nationality: Sri Lankan
  • Marital Status: Married

References

  • Mr. Yohan tilakarattna, Ground services manager, Qatar Airways, +974 5022 8367

Timeline

Senior Customer Service Agent Premium Lounge

Qatar Airways
03.2019 - 04.2024

Store Leader

FOSRYN International (Pvt) Ltd.
01.2018 - 03.2019

Customer Relationship Assistant

Overseas automotive (Pvt) Ltd.
01.2016 - 12.2017

Customer Care Agent

Etisalat,srilanka
01.2013 - 12.2015

Completed OTHM Level 7 Higher Diploma in Strategic Management and Leadership -

Circle of Success Academy

Diploma in Business Management -

E-soft Campus

Certificate in Professional Airline cabin crew training -

International Airline Ticketing Academy
Mohamed Imran Moosin Imtiyaz