Reading
Mohammad Tarafder
Customer Service
Espoo
Summary
Dynamic customer service professional with a strong work ethic, honed at Caseum OY, where I achieved high customer satisfaction through effective communication and teamwork. Skilled in multitasking , I consistently contributed to performance goals while minimizing environmental impact through store initiatives.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service
Caseum OY
Espoo, Uusimaa
02.2023 - Current
- Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
- Achieved high levels of customer satisfaction through attentive listening and empathetic responses to concerns.
- Collaborated with team members to achieve performance goals consistently each month.
- Contributed to store-wide initiatives aimed at reducing waste and minimizing environmental impact.
- Exceeded sales goals by utilizing exemplary customer service skills.
Restaurantworker
HOK-Elanto Liiketoiminta Oy
Helsinki, Uusimaa
04.2022 - 08.2022
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Maintained strict adherence to safety guidelines when handling food products or using kitchen equipment.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
Education
Vocational - Business
Careeria
Herttoniemi, Helsinki 08.2022 - 08.2024
Skills
Customer service skills
Strong teamwork
Order taking
Food preparation
Food presentation
Upselling strategies
Table service
Email and phone orders
Strong work ethic
Sales techniques
Menu presentation
Multitasking and organization
Inventory management
Interests
Traveling
Timeline
Customer Service
Caseum OY
02.2023 - Current
Vocational - Business
Careeria
08.2022 - 08.2024
Restaurantworker
HOK-Elanto Liiketoiminta Oy
04.2022 - 08.2022
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