Mona Sormunen
Jyväskylä
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Trainee
Meidän It Ja Talous Oy
05.2023 - 08.2023
User management of patient and customer information systems. The work required the use of various systems, including Mediatri, SoleTM, Efecte Support Request Management, Elisa OC, Micro Focus IDM, Office 365.
Registered Nurse
Attendo
01.2016 - 07.2023
Nursing duties in a nursing home. The work included administrative duties for the team leader as well as the replacement of the supervisor. The work required the use of various systems, including Hilkka, Mediatri, Office 365.
Customer Service Officer
Terveystalo
09.2012 - 08.2014
Performing customer service tasks over the phone and via the chat service.
Customer Service Officer
Elisa Oyj
10.2010 - 02.2012
Customer service by phone. Dealing with billing, mobile and broadband contract matters, as well as assignments for user support.
Education
Information And Communication Technology, ICT
Metropolia University of Applied Sciences
Helsinki05.2025
Nurse
Karelia University of Applied Sciences
Joensuu05.2015
Skills
- Report Preparation
- Customer Relationship Management
- Project Support
- Team Collaboration
- Proficient in [Software]
- Administrative Support
- Active listening
- Research abilities
- Goal setting
- Customer service
- Microsoft Office proficiency
- Problem solving
- Self-motivation
Languages
Finnish
Native language
English
Intermediate
B1
Timeline
Trainee
Meidän It Ja Talous Oy
05.2023 - 08.2023
Registered Nurse
Attendo
01.2016 - 07.2023
Customer Service Officer
Terveystalo
09.2012 - 08.2014
Customer Service Officer
Elisa Oyj
10.2010 - 02.2012
Information And Communication Technology, ICT
Metropolia University of Applied Sciences
Nurse
Karelia University of Applied Sciences
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