Muhammad Latif

• Total Quality Management (TQM), Analyzed and optimized the quality assurance processes at Kohinoor Mills.
• Business Communication and Reporting, Developed an advertisement for the Bank of Al-Falah Debit Card. Conducted SWOT analyses on Volvo, Toyota, and Honda Corporations.
• Strategic Marketing, Developed strategic marketing initiatives for Defense Housing Authority (DHA).

Financial Accounting, Cost Accounting, Advanced Accounting, Macro Economics, Micro Economics, Statistics, Management Information Systems, Introduction to Business, Introduction to Management, Operations Management, Strategic Management, Introduction to Marketing, Marketing and Management, Marketing Strategies, Business Law, Business Communication and Reporting, Introduction to HR Management, Training and Development, Conflict & Negotiations, Recruitment and Selection

Help Desk Project - Raisio Library, In this project, I primarily solved problems for customers who visited the library with issues related to their laptops. The main problems involved web browsers and slow computer performance. I assisted customers in improving their computer speed and resolving browser-related issues. I communicated with customers in Finnish, and this help desk project was a crucial part of my degree. Turku Library Project, Additionally, I worked on a project at Turku Library that involved live streaming on YouTube. This project focused on discussing social issues with invited speakers. I was responsible for adjusting the cameras and sound system and streaming the event using OBS software. The streaming setup included three cameras.

Studied Working in a technical support service areas:

• Familiarity with Organization's Operating Culture:
  Complied with agreed practices and procedures.
  Communicated technical issues in a client-oriented manner.
  Worked and documented tasks in line with the organization’s support service processes.
  Understood and described the impacts of Service Level Agreements (SLAs) on work.
• Mastery of Organization’s IT Environment:
  Provided support for workplace applications and operating systems.
  Investigated and resolved problems with hardware, drivers, networks, and printing.
  Operated at the system level and managed user accounts.
• Client Service Request Resolution:
  Handled, classified, and redirected support requests.
  Supported and guided clients, including remote device management.
  Resolved clients’ service requests efficiently.

Studied Working in System support service areas:

• communicate using the concepts of system support
• follow up development in the sector and update their competence

Administrate a system :

• configure and administrate a system
• use system administration tools
• manage system incidents and recovery from them
• script and automate commands

System-level modifications :

• plan and prepare a system-level modification
• schedule and implement a system-level modification
• test the operation of the system and document the implemented modification

Automate the installation of a terminal device:

• select an appropriate serial installation method
• prepare for automated installation
• make installations in terminal devices using the method they have prepared

Studied Maintaining Cybersecurity:

Techniques for managing and protecting against cyber threats:

• protect a device with updates and software
• use system administration tools to manage a device
• compare different encryption methods and select an appropriate one

Manage cybersecurity risks:

• monitor the data network using various analytics tools
• scan the agreed target network for vulnerabilities
• validate system vulnerabilities
• make development proposals for improving cybersecurity

Promote cybersecurity solutions:

• Are familiar with the acts, decrees and other official regulations related to information security and data protection
• illustrate cyber threats and the corresponding risks
• comply with information security instructions in their work
• provide guidance in cybersecurity or information security issues