Naim Mansri
Helsinki
Summary
Accomplished Assistant Manager at ACTION, adept in marketing and team leadership, significantly enhanced customer satisfaction and loyalty. Expert in performance management and customer service, streamlined operations for cost-effectiveness, boosting operational metrics. Proven track record in decision-making and negotiation, ensuring quality standards at CASINO with a keen focus on safety procedures.
Overview
10
10
years of professional experience
Work History
RESPONSIBLE ASSISTANCE MANAGER ACTION
ACTION
France
01.2017 - 09.2021
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
CASHIER
CASINO
France
01.2012 - 12.2014
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
Education
EXPERT - Agent SSIAPI ,HOBO ,SST
AFPA
Gonesse03-2013
Professional Technician Certificate -
Higher School of Tourism
Hammamet08-2010
High School Diploma -
Khaznadar High School
Bardo Tunis07-2006
Skills
- Marketing
- Team leadership
- Performance management
- Customer service
- Decision-making
- Safety procedures
- Negotiation
Languages
Arabic
First Language
French
Advanced (C1)
C1
English
Upper Intermediate (B2)
B2
Timeline
RESPONSIBLE ASSISTANCE MANAGER ACTION
ACTION
01.2017 - 09.2021
CASHIER
CASINO
01.2012 - 12.2014
EXPERT - Agent SSIAPI ,HOBO ,SST
AFPA
Professional Technician Certificate -
Higher School of Tourism
High School Diploma -
Khaznadar High School
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