Isak Strøm
Tampere
Summary
Qualified Advanced Technical Support Specialist with several years of helpdesk and customer service experience. Provides comprehensive customer, personal and technical support.
Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach.
Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
11
11
years of professional experience
Work History
Technical support specialist
Foundever OY
07.2021 - Current
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.
- Reduced response time with effective communication skills, ensuring customers received prompt assistance.
- Developed comprehensive knowledge of company''s products and services to provide accurate solutions to client inquiries.
- Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
Customer service
Hurtigruten Norway
05.2018 - 06.2020
- Interacted directly with customers and team members to maintain high level of customer service, boosting customer service ratings.
- Assisted customers by providing exceptional customer service and processing transactions.
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Answered players questions and resolved disputes to provide excellent customer service.
Head Waiter
Peppes pizza
06.2017 - 11.2019
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
Customer service
Biltema
01.2013 - 06.2016
- Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
- Enhanced customer satisfaction by promptly assisting with inquiries and locating products.
- Contributed to increased sales by ensuring shelves were consistently stocked with appealing product displays.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Ensured accurate pricing by routinely updating shelf tags and promotional materials.
- Assisted in reducing shrinkage through vigilant monitoring of inventory and reporting discrepancies.
Education
Grade Improvement -
Sonans Privatgymnas
Oslo08.2017
High School Diploma -
Bodø High School
Bodø08.2015
Skills
- Hardware Upgrades
- System Provisioning
- Application Installations
- Debugging
- Proficient in Googling
- Technical Troubleshooting
- Software Debugging
- Customer Experience Management
- Remote Diagnostics
- Remote IT Implementation
- Accurate Documentation
Accomplishments
- Completed intensive training in database fundamentals and software engineering.
- Recipient of individual and departmental awards for providing stellar client service.
- Best Employee in new hire award.
- Nominated as best employee 2022.
- Increased number of positive feedback and decreased number of negative feedback by 28%
and 32% over previous year.
Languages
English
German
Norwegian
Finnish
Personal Traits
- Patient
- Extroverted
- Helpful
- Funny
- Goal oriented
- Positive
- Friendly
- Handle stress well
Personal Information
- Date of Birth: 05/01/96
- Gender: Male
Hobbies and Interests
- Being social
- Cooking
- Fishing
- Hiking
- Baking
References
Can be provided at request.
Timeline
Technical support specialist
Foundever OY
07.2021 - Current
Customer service
Hurtigruten Norway
05.2018 - 06.2020
Head Waiter
Peppes pizza
06.2017 - 11.2019
Customer service
Biltema
01.2013 - 06.2016
Grade Improvement -
Sonans Privatgymnas
High School Diploma -
Bodø High School
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