Natalia Kapała
Florence
Summary
Hardworking and passionate job seeker with strong organizational skills and a positive attitude. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Waitress
L'Osteria - Cucina Casalinga
2023.12 - 2023.12
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Waitress
Melaleuca
2021.12 - 2023.06
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Trained new servers on restaurant policies and procedures.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Scientific Researcher/Student Archaeologist
Kocaeli University
2021.08 - 2021.09
- Work on archaeological excavations related to the culture of Byzantium.
Seasonal Worker
Fa. De Waard Flowerbulbs
2021.06 - 2021.07
- Work related to the segregation of flower bulbs.
Waitress ( Weekend Job )
Hotel "Diament"
2017.02 - 2019.03
- Organization and work on big events ( business events, weddings)
Education
Bachelor of Science - Classical Philology And Mediterranean Culture
University of Wroclaw
Wroclaw, Poland 09.2021
Bachelor of Science - Archeology
Università Degli Studi Di Firenze ( Erasmus+)
Florence, Italy 03.2021
Skills
-Excellent Communication Skills
-Creativity and Problem Solving
-Multitasking Skills
-Customer Service
-Work under time pressure
-Team Collaboration
-Ability to work with tourists (daily work at least in two languages)
Languages
Polish
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Intermediate (B1)
Timeline
Waitress
L'Osteria - Cucina Casalinga
2023.12 - 2023.12
Waitress
Melaleuca
2021.12 - 2023.06
Scientific Researcher/Student Archaeologist
Kocaeli University
2021.08 - 2021.09
Seasonal Worker
Fa. De Waard Flowerbulbs
2021.06 - 2021.07
Waitress ( Weekend Job )
Hotel "Diament"
2017.02 - 2019.03
Bachelor of Science - Classical Philology And Mediterranean Culture
University of Wroclaw
Bachelor of Science - Archeology
Università Degli Studi Di Firenze ( Erasmus+)