Neea Inkinen
Amsterdam
Summary
I'm a Finnish 22-year-old college student with a strong customer service background. I have experience working as a cashier and in a café, where I learned to work efficiently in fast-paced environments. I am friendly, hardworking, and a quick learner who enjoys working with people. I like to set myself goals and always strive to achieve them.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Cafe worker
Espresso House
Tampere, Pirkanmaa
2024.09 - 2025.01
Retail cashier
K-Market Äetsä
Sastamala, Pirkanmaa
2020.09 - 2024.09
- Took part in regular training programmes to enhance knowledge base and skills set.
- Handled high-pressure situations calmly whilst serving a large number of customers for example during holiday season.
- Always saw customer service as an important part of her job and focused on it, for example by talking to them, listening to their feedback and helping them.
- Helped meet business needs by working extra shifts.
Cafe worker
Espresso House
Tampere
2019.08 - 2020.09
- Made and served food and beverages with speed, quality and consistency, thriving in fast-paced cafe environments and meeting customer demand.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Followed health and safety standards to protect customers from illness and cross-contamination.
- Warmly greeted and served customers to deliver exceptional customer service to ensure repeat business.
Education
Tampereen Yhteiskoulun Lukio
Tampere, Pirkanmaa 2019.08 - 2020.09
Baccalaureate -
Vammalan Lukio
Sastamala, Pirkanmaa 2020.09 - 2022.06
Bachelor of Business Administration - Economics
Tampereen Yliopisto
Tampere, Pirkanmaa 2024.09 -
Bachelor of Business Administration - Economics
University of Applied Sciences Europe
Amsterdam, Netherlands 2025.02 - 2025.12
Skills
- Can work well under pressure
- Good quality customer service
- Beverage and food preparation techniques
- Taking payments
- Order processing
- Highly organised
- Cooperative team player
- Speedy and efficient
- Food safety trained
Languages
Finnish
Native
English
Advanced
Swedish
Upper intermediate
German
Beginner
Certification
Hygiene Passport – 2019
Timeline
Bachelor of Business Administration - Economics
University of Applied Sciences Europe
2025.02 - 2025.12
Cafe worker
Espresso House
2024.09 - 2025.01
Bachelor of Business Administration - Economics
Tampereen Yliopisto
2024.09 -
Retail cashier
K-Market Äetsä
2020.09 - 2024.09
Baccalaureate -
Vammalan Lukio
2020.09 - 2022.06
Cafe worker
Espresso House
2019.08 - 2020.09
Tampereen Yhteiskoulun Lukio
2019.08 - 2020.09