Nimotalai Ijaoba
Turku
Summary
Friendly and empathetic remote-ready customer service professional with excellent communication skills, strong problem-solving ability, and a passion for helping people. Experienced in handling chat, email, and phone support with a calm, patient, and solutions-driven approach. Looking to contribute to a global company’s support team from Finland.
Overview
6
6
years of professional experience
Work History
Remote Tester (Freelancer)
Testbirds
06.2025 - Current
- Test usability of apps and websites for international clients
- Provide clear written feedback in English
- Meet deadlines and follow test protocols independently
Freelance Stylist & Client Support
Monsuru Tiamiyu Photography
01.2020 - 12.2023
- Delivered personalized styling support to clients with diverse fashion needs
- Communicated with customers via WhatsApp and phone to confirm appointments
- Resolved last-minute requests with professionalism and calm
- Maintained strong client relationships and ensured satisfaction
- Developed relationships with vendors and suppliers to obtain the best prices for products.
- Provided personal consultations to determine clients' styling needs and preferences.
- Assisted in creating promotional campaigns to attract new customers.
Education
Bachelor’s Degree - Service Design, User Experience and Digital Tools
Novia University of Applied Sciences
Finland07.2025
Bachelor of Arts - Mass Communication
National Open University of Nigeria
Lagos Nigeria 09-2024
Skills
- Customer Service (Chat, Email & Phone)
- Problem Solving and Conflict Resolution
- CRM Tools (Zendesk, Freshdesk, Intercom)
- Typing Speed: 60 WPM
- Attention to Detail
- Remote Work Tools (Slack, Zoom, Microsoft Teams)
- Teamwork
- Empathy
- Multi-tasking under pressure
- Basic Technical Support Troubleshooting
- Google Workspace (Docs, Sheets, Gmail)
- Microsoft Office
- Fast learner with any internal CRM or Support software
- Customer research
- Content creation
- Visual communication
Availability
Full-Time, True, Customer Support, Chat, Email, Phone
Extracurricular Activities
EU Resident Permit holder Experience working with international clients Passionate about helping people and learning new tools Available for full-time, remote positions globally
Languages
- English, Native
- Finnish, Basic
Languages
English
First Language
Finnish
Beginner
A1
Timeline
Remote Tester (Freelancer)
Testbirds
06.2025 - Current
Freelance Stylist & Client Support
Monsuru Tiamiyu Photography
01.2020 - 12.2023
Bachelor’s Degree - Service Design, User Experience and Digital Tools
Novia University of Applied Sciences
Bachelor of Arts - Mass Communication
National Open University of Nigeria