Nella Hirvonen
Helsinki
Summary
I am a motivated and enthusiastic third-year marketing student with a strong passion for taking on new challenges. I thrive in dynamic environments and excel at immersing myself in complex situations to deliver results. My well-developed planning and organizational skills enable me to approach tasks with confidence and precision, while my positive attitude and ambition drive me to exceed expectations. I am a quick learner, able to adapt to new situations, and committed to continuously develop my skills to contribute effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kalastajatorpan Tennisklubi
06.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure during busy hours and events.
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Waitress
Ravintola Löyly, Eezy Noho
04.2023 - 09.2023
- Exhibited strong multitasking abilities.
- Maintained a welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with challenging customers or during busy shifts.
Substitute Daycare Teacher
Personalhuset Staffing Group Oy
05.2022 - 04.2023
- Developed ability to manage challenging situations and problem-solving skills
- Learned to provide individualized support and attention, fostering positive classroom environments.
Customer Service Representative, Billing
Tennismesta Oy
03.2021 - 02.2022
- Responded to customer requests for products, services, and company information via telephone.
- Developed basic billing skills.
Kiosk Salesperson
K-Citymarket Iso Omena
06.2020 - 08.2020
- Learned to work under pressure and find solutions for challenging situations while selling the products during high season.
- Developed even better teamwork skills.
Education
Marketing
Hanken School of Economics
Helsinki, Finland06-2028
Etelä-Tapiolan Lukio
Espoo, Finland06-2021
Skills
- Customer service
- Relationship building
- Telephone customer service
- Basic IT-skills (applications)
- Basic marketing skills
- Excellent teamwork skills
Certification
- Google Analytics Certification
- Meta Certified Digital Marketing Associate
- Content Marketing Basics
Languages
Finnish
Native language
English
Advanced
C1
Swedish
Advanced
C1
Timeline
Customer Service Representative
Kalastajatorpan Tennisklubi
06.2024 - 09.2024
Waitress
Ravintola Löyly, Eezy Noho
04.2023 - 09.2023
Substitute Daycare Teacher
Personalhuset Staffing Group Oy
05.2022 - 04.2023
Customer Service Representative, Billing
Tennismesta Oy
03.2021 - 02.2022
Kiosk Salesperson
K-Citymarket Iso Omena
06.2020 - 08.2020
Marketing
Hanken School of Economics
Etelä-Tapiolan Lukio
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