Nguyen Thi Kim Thoa
Vantaa,Central Finland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Salesperson position. Ready to help team achieve company goals. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
7
7
years of professional experience
Work History
Shift manager
Alvota
Vantaa, Uusimaa
09.2022 - Current
- Updated training and procedures to address skills gaps and challenges.
- Evaluated team outputs and delivered constructive feedback to aid professional development.
- Handled disciplinary investigations and hearings with strong employee relations knowledge.
- Kept employees operating productively to meet business and customer needs.
- Addressed staff absences and holiday requests to achieve consistent rota coverage.
- Promoted safety culture through clear communications and inspections.
- Managed staff schedules, ensuring required coverage to meet shift needs within budget.
- Trained and mentored new employees to maximise team performance.
Store manager
Hui Hui Oy
Imatra, Southwest Finland
01.2021 - 06.2022
- Led regular staff performance reviews to provide guidance and support for individual development.
- Maintained strong partnership with Operations Manager to keep alignment and timely communication.
- Kept awareness of competitor activity and developed ideas to promote store.
- Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
- Enforced licensing laws, health and safety regulations and all regulatory guidelines and legislation at all events.
- Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
- Maximised profitability through efficient budgeting and identified opportunities for growth.
Assistant store manager
Hui Hui Oy
Lahti, Paijat-Hame Region
06.2020 - 12.2020
- Improved store ability to meet and exceed customer expectations, through careful trend and stock monitoring.
- Demonstrated company core values in management and leadership, working with respect, honesty, integrity, inclusion and safety of others.
- Assisted in recruiting, hiring and onboarding store staff.
- Kept awareness of competitor activity and developed ideas to promote store.
- Challenged and inspired team members to achieve business results.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Understood what drives overall business success and prioritised and delivered quality results.
Cashier
Huihui Oy
Lahti, Paijat-Hame Region
04.2019 - 05.2020
- Helped meet business needs by working extra shifts.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Completed opening and closing procedures each day.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
Online clothing shop owner
Thoa Thoa Company
Ho Chi Minh , Việt Nam
07.2017 - 12.2018
- Established business goals and objectives to provide organisational direction toward growth and prosperity.
- Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
- Forecasted stock needs to reduce excess spending while maintaining an effective product mix to meet customer demand.
- Selected and procured industry-leading software and innovations to support operational efficiency.
- Promoted company products and services on social media to increase brand awareness.
- Supervised staff to deliver top-quality service in alignment with company objectives.
Handmade Seller
Takashimaya
Ho Chi Minh, Viet Nam
01.2017 - 10.2018
- Identified and targeted potential customers by facilitating easy buying process and selling to customers' specific needs.
- Generated and managed product listings to enhance online visibility and market reach.
- Generated initiatives to increase opportunity for customer interaction and build lasting rapport.
- Monitored customer reviews and feedback, incorporating insights for product and service improvements.
- Conducted product demonstrations and presentations to potential clients, showcasing key features and benefits.
Education
Bachelor of Business Administration - International Business
Lab university of applied sciences
Lahti, Paijat-Hame Region 01/2019 - 09/2021
Skills
- Inventory control
- Accurate money handling
- Performance management
- Schedule management
- KPI management
- Training and development
- Planday
- Health and safety compliance
- Workforce training
- Inventory controls
- Continuous improvement
- Schedule Management
- Training and mentoring
Languages
English
Fluent
Timeline
Shift manager
Alvota
09.2022 - Current
Store manager
Hui Hui Oy
01.2021 - 06.2022
Assistant store manager
Hui Hui Oy
06.2020 - 12.2020
Cashier
Huihui Oy
04.2019 - 05.2020
Online clothing shop owner
Thoa Thoa Company
07.2017 - 12.2018
Handmade Seller
Takashimaya
01.2017 - 10.2018
Bachelor of Business Administration - International Business
Lab university of applied sciences
01/2019 - 09/2021
Similar Profiles
Adeola OdusanyaAdeola Odusanya
Fulfilment Operations Co-worker at Ikea OyFulfilment Operations Co-worker at Ikea Oy
IMRAN KHANIMRAN KHAN
Maintenance technician at MicrosoftMaintenance technician at Microsoft
LALANI SubashiniLALANI Subashini
Senior Customer Experience Agent at Maersk Lanka Pvt LtdSenior Customer Experience Agent at Maersk Lanka Pvt Ltd