Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Hi, I’m

Nguyen Thi Nhu Y

Lappeenranta
Nguyen Thi Nhu Y

Summary

With a proven track record at Mc Donald, I excelled in enhancing customer satisfaction and streamlining operations. My expertise in cash handling and strong problem-solving skills, coupled with a commitment to cleanliness and exceptional service, significantly contributed to team success. Skilled in both customer engagement and operational efficiency, I bring valuable experience to any hospitality role.

Friendly and reliable with passion for delivering excellent service and ensuring customer satisfaction. Possesses familiarity with cash handling procedures and point-of-sale systems, coupled with strong attention to detail. Strives to create welcoming environment and contribute to efficient operations.

Overview

1
year of professional experience

Work History

Mc Donald

Food and Beverage Cashier
05.2024 - 08.2024

Job overview

  • Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
  • Utilized product knowledge of foods and beverages to make suggestions to customers.
  • Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
  • Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.

Hospitality Event Training

Hospitality Volunteer
04.2024 - 05.2024

Job overview

  • Delivered outstanding customer support to enhance visitor satisfaction.
  • Contributed to higher occupancy rates through proactive communication with potential guests and efficient booking procedures.
  • Experienced in handling a high volume of customers, ensuring excellent service and satisfaction.
  • Successfully managed a pop-up event, overseeing operations, customer interactions, and sales strategies, leading to increased revenue.
  • Proven ability to adapt to fast-paced environments while maintaining efficiency and quality service.

Hospitality Practical Training

Hospitality Team Member
04.2023 - 07.2023

Job overview

  • Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
  • Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
  • Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
  • Orchestrated event decorations and setup for themed dinners, enhancing guest experience.

Education

LAB University of Applied Sciences
Lappeenranta

Bachelor Of Hospitality And Tourism Management from Hospitality And Tourism Management

University Overview

Skills

  • Professionalism and courtesy
  • Cleanliness and hygiene
  • Problem-solving
  • Customer service
  • Team building
  • Conflict resolution
  • Microsoft office
  • Adaptable and flexible

Additional Information

Additional Information

+ English

+ Spanish

Languages

English
Upper intermediate (B2)
Spanish
Intermediate (B1)

Timeline

Food and Beverage Cashier
Mc Donald
05.2024 - 08.2024
Hospitality Volunteer
Hospitality Event Training
04.2024 - 05.2024
Hospitality Team Member
Hospitality Practical Training
04.2023 - 07.2023
LAB University of Applied Sciences
Bachelor Of Hospitality And Tourism Management from Hospitality And Tourism Management
Nguyen Thi Nhu Y