Nhan Mai
Helsinki
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
3
3
years of professional experience
2
2
Certificate
Work History
Waiter
Teetao Teehuone
02.2025 - Current
- Served traditional Chinese tea to customers, ensuring a high-quality and authentic experience.
- Provided detailed explanations about different tea varieties, brewing methods, and cultural significance.
- Created a welcoming and comfortable atmosphere, making guests feel at ease.
- Maintained a high standard of service, focusing on attentiveness and customer satisfaction.
- Assisted with tea preparation, presentation, and proper serving etiquette.
- Handled orders, payments, and maintained cleanliness in the service area.
Waiter
KimchiBBQ Ravintola
07.2023 - 02.2025
- Welcomed and seated guests, explaining buffet and BBQ grilling options.
- Assisted customers with food selections and provided recommendations on grilling techniques.
- Managed the cashier station, processing payments accurately and efficiently.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Provided attentive service, ensuring guests had a seamless and enjoyable dining experience.
Waiter
Fuku Ravintola
05.2022 - 01.2023
- Welcomed and guided guests, ensuring a smooth dining experience in a buffet setting.
- Managed the cashier station, handling payments accurately and efficiently.
- Assisted customers with food selections and maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Metropolia University of Applied Sciences
FinlandSkills
- Order Accuracy
- Phone Inquiries
- Quality Control
- Guest Inquiries
- Wine Service
- Strong multitasking
- Time management
- Customer service
- Attention to detail
Certification
- Hygiene Passport
- Alcohol Passport
Languages
Vietnamese
Native language
English
Proficient
C2
Chinese (Mandarin)
Upper intermediate (B2)
Finnish
Elementary (A2)
Work Preference
Work Type
Full TimePart TimeTimeline
Waiter
Teetao Teehuone
02.2025 - Current
Waiter
KimchiBBQ Ravintola
07.2023 - 02.2025
Waiter
Fuku Ravintola
05.2022 - 01.2023
Metropolia University of Applied Sciences
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