Nice Abdallah
Vantaa,18
Summary
Proven leader in customer service and teamwork, I significantly enhanced customer loyalty and sales at ARG FASHION through expert relationship-building and problem-solving. Mastering time management and attention to detail, I spearheaded initiatives that maximized profitability and operational efficiency at Apollo Group, embodying a goal-oriented approach with impactful results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Sales Associate
ARG FASHION
07.2022 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
- Offered exceptional after-sales support to customers, handling inquiries promptly while going above-and-beyond to ensure complete satisfaction.
- Managed returns, exchanges and refunds in accordance with store policy.
- Worked closely with shift manager to solve problems and handle customer concerns.
Restaurant Manager
Apollo Group
01.2020 - 07.2022
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Developed unique events and special promotions to drive sales.
- Purchased food and cultivated strong vendor relationships.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Masters in Business Innovation And Creativity - Business Administration And Management
LAB University of Applied Science
Finland 08.2025
Bachelor of Business Administration - Security And Safety Management
Laurea University of Applied Sciences
Finland 07.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Timeline
Sales Associate
ARG FASHION
07.2022 - Current
Restaurant Manager
Apollo Group
01.2020 - 07.2022
Masters in Business Innovation And Creativity - Business Administration And Management
LAB University of Applied Science
Bachelor of Business Administration - Security And Safety Management
Laurea University of Applied Sciences
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