Nicola Nieminen
Helsinki
Summary
Diligent customer service professional successful at making different types of customers happy with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
11
11
years of professional experience
Work History
Chief Customer Service Officer
FREE-Laskutus Oy
12.2020 - 01.2024
- Enhanced customer satisfaction (70% to 90%) by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments by using optimized targeted Customer communication.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Shop Manager
Sinelli Oy
10.2016 - 11.2019
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
CEO
Nicola Nieminen Oy / Tikata
06.2013 - 05.2016
- Achieved company growth by implementing strategic plans and streamlining operations.
- Developed targeted marketing Via email and social media
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
Education
Master of Science - Educational Science
Helsingin Yliopisto
Helsinki, FinlandCompleted - Riskienhallinta Ja Complience Finanssialalla
Aalto Yliopisto
Helsinki11.2023
Vocational College Degree - Entrepreneurial Studies
Markkinointi-instituutti
Helsinki01.2014
Skills
- Onboarding
- Analytical skills
- Communication
- Customer success
- Presentations
- Customer Experience
- Customer Relationship Management (CRM)
- Data-Driven Insights
- Web Conferencing
- Targeted Advertising
Languages
Finnish
Native or Bilingual
English
Full Professional
Swedish
Limited Working
Software
HubSpot
SendGrid
Zendesk
References
References available upon request.
Timeline
Chief Customer Service Officer
FREE-Laskutus Oy
12.2020 - 01.2024
Shop Manager
Sinelli Oy
10.2016 - 11.2019
CEO
Nicola Nieminen Oy / Tikata
06.2013 - 05.2016
Master of Science - Educational Science
Helsingin Yliopisto
Completed - Riskienhallinta Ja Complience Finanssialalla
Aalto Yliopisto
Vocational College Degree - Entrepreneurial Studies
Markkinointi-instituutti
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