Summary
Overview
Work History
Education
Skills
LinkedIn
Timeline
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Nicole Bayona

Nicole Bayona

Marketing & Communications Specialist | Customer Service & Administrative Support
Helsinki

Summary

Social communicator and journalist with experience in intercultural communication, digital marketing, customer service, and community outreach. Skilled in content creation, social media, event coordination, and administrative support. Strong background in office management, secretarial tasks, and sales advisory. Committed to social impact and multilingual inclusion. Currently advancing digital strategy skills at Haaga-Helia.

Overview

7
7
years of professional experience
4
4
Languages

Work History

Editor & Content Creator

Finlandia Hoy
01.2023 - Current
  • Company Overview: First digital Spanish-language news platform in Finland
  • Managed digital marketing strategies and social media platforms
  • Developed and edited content in Spanish, translating Finnish local news

Customer Service & Hospitality

Hercules, Burgers & Wine, Bio Rex, Soupster Catering
01.2022 - Current
  • Provided customer service and event coordination.
  • Waitress and Bartender.

Secretary and Customer Service

Paimolan Autokorjaamo
01.2023 - 06.2024
  • Provided administrative and customer support in an auto repair environment.
  • Handled inquires, appointment scheduling, and client follow - up.
  • Supported billing and coordination between staff and clients.

Advisor & Support Intern

Tukikeskus Hilma
01.2023 - 12.2023
  • Company Overview: Support Center for Migrants with Disabilities
  • Provided advisory and support services to migrants with disabilities
  • Coordinating activities for enhancing accessibility and social inclusion

Sales Advisory

Patty Jewelry Shop
01.2019 - 01.2020
  • Advised customers on purchases and provided excellent service.
  • Maintained store organization and assisted in daily sales operations.

Local Guide

Suomen Pakolaisapu
09.2019 - 12.2019
  • Finnish Refugee Council
  • Design and host activities for migrant resilience and integration
  • Facilitated workshops and peer support groups for intercultural families

Internship in Diplomacy & Public Relations

Embassy, Consulate & Permanent Mission of Colombia to the UN
01.2018 - 08.2018
  • Drafting reports and official documents.
  • Supporting event organizations, protocol, and public relations.

Education

Course Essentials of Marketing and Sales - Key marketing and sales strategies.

Aalto Yliopisto
11.2024 - 1 2025

Social Media Pro, Ongoing Course - Social media strategies and engagement analytics, Digital marketing and campaign management.

Haaga-Helia University of Applied Sciences
01.2025 - Current

Customer Service, Further Vocational Qualification - undefined

OMNIA
01.2022 - 1 2023

International Affairs Studies - undefined

Universidad Externado de Colombia
01.2014 - 1 2019

Social Communication & Journalism, Bachelor's Degree - undefined

Universidad Externado de Colombia
01.2014 - 1 2018

Skills

Intercultural communication & public relations Community engagement & social impact projects Customer service & sales advisory Digital marketing & content creation Event planning & volunteer coordination Administrative support & office management

LinkedIn

https://www.linkedin.com/in/nicole-benavidez/

Timeline

Social Media Pro, Ongoing Course - Social media strategies and engagement analytics, Digital marketing and campaign management.

Haaga-Helia University of Applied Sciences
01.2025 - Current

Course Essentials of Marketing and Sales - Key marketing and sales strategies.

Aalto Yliopisto
11.2024 - 1 2025

Secretary and Customer Service

Paimolan Autokorjaamo
01.2023 - 06.2024

Editor & Content Creator

Finlandia Hoy
01.2023 - Current

Advisor & Support Intern

Tukikeskus Hilma
01.2023 - 12.2023

Customer Service, Further Vocational Qualification - undefined

OMNIA
01.2022 - 1 2023

Customer Service & Hospitality

Hercules, Burgers & Wine, Bio Rex, Soupster Catering
01.2022 - Current

Local Guide

Suomen Pakolaisapu
09.2019 - 12.2019

Sales Advisory

Patty Jewelry Shop
01.2019 - 01.2020

Internship in Diplomacy & Public Relations

Embassy, Consulate & Permanent Mission of Colombia to the UN
01.2018 - 08.2018

International Affairs Studies - undefined

Universidad Externado de Colombia
01.2014 - 1 2019

Social Communication & Journalism, Bachelor's Degree - undefined

Universidad Externado de Colombia
01.2014 - 1 2018

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Nicole BayonaMarketing & Communications Specialist | Customer Service & Administrative Support