Niklas Hurrila
Summary
Focused telemarketer, successful at converting cold calls into sales. Talented at generating leads, gaining new customers and building loyalty from first contact.
Friendly with experience in order taking, payment processing and safety. Contributes to team success by working hard, taking on extra work and meeting customer needs. Great at managing time and helping fellow workers.
Overview
2
2
years of professional experience
Work History
Golf Pro Shop Employee
Golf Balance
10.2021 - 10.2021
- Enhanced customer satisfaction by providing exceptional service and addressing any golf-related inquiries.
- Maintained an organized and visually appealing pro shop environment, ensuring a welcoming atmosphere for guests.
- Increased inventory accuracy by conducting regular stock checks and updating system records accordingly.
Kiosk Worker
Helsinki Cup
07.2022 - 07.2022
- Enhanced customer satisfaction by providing efficient and friendly service at the kiosk.
- Assisted with inventory management, helping to maintain adequate stock levels and reduce waste.
- Provided knowledgeable product recommendations, leading to increased customer trust and loyalty.
- Handled cash transactions accurately, resulting in minimal discrepancies during end-of-day reconciliations.
- Collaborated with team members to achieve daily sales goals and meet operational targets.
Kiosk Worker
Helsinki Cup
07.2023 - 07.2023
- Similar to previous year working at the same place.
Telemarketer
Salezure
11.2023 - 01.2024
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Collaborated with other team members to achieve monthly sales targets consistently.
- Developed customized scripts for specific client needs, resulting in higher conversion rates.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
Education
High School Diploma -
Haukilahti High School
Espoo, Finland06.2025
Skills
- Lead Management
- Customer Service
- Scripted calls
- Upselling and Cross Selling
- Negotiation and Persuasion
- Skilled negotiator
- Order Processing
golf
Over the past three years, I've dedicated myself to mastering the game of golf. I've honed my skills on the course, steadily improving my game. My commitment to golf has been evident in my consistent performance and steady progress over time. My dedication to the sport has not only elevated my skill level but also deepened my passion for the game. Looking ahead, I am eager to continue my journey in golf, striving for even greater achievements on the course.
Additional Information
During my high school years, I actively participated in the student council, contributing to various initiatives and events. As a member, I collaborated with fellow students to organize activities and strengthen a sense of community within the school. Being a part of the student council has allowed me to make a positive impact on campus life while also developing lasting friendships and memories.
Languages
Finnish
Native language
English
Advanced
C1
German
Elementary
A2
Swedish
Elementary
A2
Timeline
Telemarketer
Salezure
11.2023 - 01.2024
Kiosk Worker
Helsinki Cup
07.2023 - 07.2023
Kiosk Worker
Helsinki Cup
07.2022 - 07.2022
Golf Pro Shop Employee
Golf Balance
10.2021 - 10.2021
High School Diploma -
Haukilahti High School
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