Nikola Strazda
Rīga
Summary
Goal-oriented and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Waitress
Lapland Hotels
12.2023 - 03.2024
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Game Presenter
Evolution Gaming
02.2022 - 12.2023
- Enhanced player experience by delivering engaging and informative game presentations.
- Boosted customer satisfaction by providing clear instructions and maintaining a professional demeanor during gameplay.
- Provided exceptional customer service by responding promptly to player concerns or inquiries about game rules or strategies.
- Managed multiple gaming tables, ensuring smooth operations and timely rotation of games.
Waitress
Lakehouse Resto
06.2022 - 08.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Animator
Alegria Maripins
06.2021 - 09.2021
- High energy entertainment focused on promoting customer satisfaction through exceptional service.
- Organizing activities such as games, dancing and sports.
Creating day and night time events. - Being responsible for music and lights.
- Organizing activities for kids.
Shop Assistant
Jānis Sauka
01.2021 - 05.2021
- Completed daily tasks accurately and on-time to support shop needs.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
Waitress
Cafe 76
06.2018 - 11.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma -
Ādaži Secondary School
ĀdažI, Latvia06.2020
Skills
- Customer Service
- Accurate Money Handling
- Order Accuracy
- Guest Relations Management
- Active listening
- Positive attitude
- Content Creation
- Social Media
- Planning and Organization
- Creative Thinking
Drivers License
B
Languages
Latvian
Native language
English
Advanced
C1
Russian
Intermediate
B1
Timeline
Waitress
Lapland Hotels
12.2023 - 03.2024
Waitress
Lakehouse Resto
06.2022 - 08.2022
Game Presenter
Evolution Gaming
02.2022 - 12.2023
Animator
Alegria Maripins
06.2021 - 09.2021
Shop Assistant
Jānis Sauka
01.2021 - 05.2021
Waitress
Cafe 76
06.2018 - 11.2020
High School Diploma -
Ādaži Secondary School
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