Noella Anong Atim
Espoo
Summary
Organized and energetic Breakfast Attendant with over 3 years of food serving experience. Efficiently arranged and maintained daily breakfast bar buffet and beverage station for high-volume establishments. Delivered high-quality guest service while consistently meeting company objectives for customer satisfaction.
Motivated Waitress with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
1
1
year of professional experience
Work History
Banquet and Catering
Sokos
01.2024 - 02.2024
- Answered guest questions about event plans and food service choices.
- Arranged linens and table settings according to seating plan and event theme.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Worked with banquet manager to coordinate event set up and schedule.
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Breakfast , Lunch and Buffet.
Ravintola Arona
04.2023 - 01.2024
- Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Cooked and served made-to-order omelets, french toast and pancakes.
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Improved guest comfort and satisfaction through personalized service and support.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
A La Carte Waitress
Sokos Vaakuna
01.2023 - 01.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Trained new servers on restaurant policies and procedures.
- Informed customers about daily and seasonal specials.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Met with chef to review daily specials and menu changes.
Education
No Degree - HOSPITAL AND RESTAURANT CUSTOMER SERVICE
OMNIA
ESPOO01.2024
Skills
- Surface Sanitation
- Allergy Awareness
- Cash Register Operation
- Order Management
- Professional Appearance
- Kitchen Staff Support
- Food Presentation
- Food Safety Practices
- Safe Food Handling
- Food Running
- Supply Restocking
- Guest Engagement
- Daily Specials Memorization
- Food Inspection
- Hospitality Service Expertise
Languages
English, French
Native language
Finland
Beginner
A1
Timeline
Banquet and Catering
Sokos
01.2024 - 02.2024
Breakfast , Lunch and Buffet.
Ravintola Arona
04.2023 - 01.2024
A La Carte Waitress
Sokos Vaakuna
01.2023 - 01.2024
No Degree - HOSPITAL AND RESTAURANT CUSTOMER SERVICE
OMNIA
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