Noora Holmi
Porvoo,18
Summary
I am a highly motivated, organised and committed individual. I have excellent customer service skills and will always understand the customer’s needs to ensure that I deliver a first class experience. I am an excellent team player, but am fully capable of working on my own. I take pride in my work and my appearance and always endeavour to make the customer feel special. I am able to use my own initiative in order to solve problems and have the confidence to reach out to customers and give them the exceptional service that exceeds all their expectations.
Overview
10
10
years of professional experience
Work History
Waitress
Runo Hotel
08.2022
- I work at a high end Design Hotel here in Porvoo
- I provide friendly, efficient service to customers while maintaining a clean and organized dining room
- Key tasks: Train new servers on customer service, cash handling and wine knowledge
- Contributed to the team effort by completing side work and other tasks as needed
- Assisted in maintaining inventory and placing supply orders
- Worked flexible schedule including evenings, weekends and holidays.
Site Responsible
Fitness24Seven
05.2022 - 10.2023
- I worked as a Site Responsible at my local Fitness24Seven gym in Porvoo
- I was responsible for customer service, orders, maintenance upkeep, cleanliness and making sure everything ran smoothly.
Au pair
02.2020 - 08.2020
- I was looking after two young girls aged 10 and 12
- My main role was to drive them to school and after school activities
- I was responsible for the housework and the children's washing
- I was also expected to cook for the children and prepare lunch boxes
- I also helped them with their homework
- Key Tasks: Driving the kids safely to school and afterschool activities
- Help with school work especially during quarantine
- Take care of their washing
- Clean the house including vacuuming, mopping, cleaning the toilets and dusting.
ByChloe
10.2018 - 05.2019
- Whilst living in London I worked in a vegan fast food restaurant
- My job description included working on the tills and in the kitchen as well as handling deliveroo orders
- I was also responsible running shifts and training new recruits
- Working in ByChloe taught me a lot of shift leading and being responsible for everything running smoothly
- I was also a part monitoring, comparing and writing our customer feedback into a rapport for our restaurant manager
- Key Tasks: Customer service and collecting customer feedback
- Handling Deliveroo orders
- Inventory
- Daily and monthly machine washing
- Working on the tills
- Working in the kitchen preparing breakfast, lunch/dinner
- Training of new recruits
- Cleaning the restaurant
- Working in the office writing down customer feedback.
Au Pair
04.2018 - 10.2018
- I looked after 2 children aged 8 and 4 years
- My main role was to get the children ready each morning and get them to school and nursery on time
- I also picked up the children and helped out with homework in the evening
- I entertained and played with the children and cooked meals for them
- I also helped with general housework.
Team Member
McDonalds
04.2014 - 04.2018
- I have been a team member for five years, during which I learned all aspects of working in a restaurant from serving customers to daily and monthly deep cleans
- I was placed into positions such as running the drive thru, where it was my responsibility to make sure that everything was done correctly and ran smoothly
- I was able to resolve problems that occurred quickly and efficiently, ensuring that the customers needs were met at all times
- Key Tasks: Ensuring that the customer's needs are met and helping them with the ordering process
- Running the till including taking orders and cashing up after each shift change
- Preparing the meals during breakfast, lunch, dinner and rush hour
- Ensuring all our new members of the crew were fully trained in all aspects of the role
- Running the drive-thru
- Cleaning the restaurant including the deep clean during the night
- Monthly deep clean of all cooking equipment and machines.
Education
High School Diploma -
Alppilan Lukio (Secondary School)
Helsinki, Finland05.2017
Skills
- Fluent in Finnish and English
- Basic knowledge of Swedish
- Team Collaboration
- Upselling
- Complaint Resolution
- High-Volume Dining
- Adaptability
- Strong multitasking
- Staff Training
hobbies and interests
I enjoy reading, writing and snowboarding. I like to keep fit in my spare time and go to the gym several times a week. I also enjoy socializing with my friends and meeting new people.
Timeline
Waitress
Runo Hotel
08.2022
Site Responsible
Fitness24Seven
05.2022 - 10.2023
Au pair
02.2020 - 08.2020
ByChloe
10.2018 - 05.2019
Au Pair
04.2018 - 10.2018
Team Member
McDonalds
04.2014 - 04.2018
High School Diploma -
Alppilan Lukio (Secondary School)
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