Noora Raitosola
Montclair,18
Summary
Dynamic and results-oriented hospitality leader with over 25 years of extensive experience in management, sales, and business development. Proven track record of driving operational excellence, nurturing client relationships, and maximizing revenue growth. A strategic thinker with a passion for innovation and a strong commitment to delivering exceptional guest experiences.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales Director/ Business Development Manager
Disco Digimedia/ Discovering Finland
03.2021 - Current
- Spearheaded business development initiatives, expanding market reach.
- Boosted revenue by 48% through innovative strategies.
- Established key client relationships for long-term growth.
- Pioneered unique B2B sales techniques that differentiated us in competitive market.
- Enhanced client acquisition by refining proposal details, boosting acceptance rates.
Health and Wellness Coach
Noora Health Coach
06.2016 - Current
- Demonstrated ongoing support, motivation, and accountability to clients to help achieve sustainable lifestyle changes
- Showcases exceptional interpersonal and communication skills by actively listening to clients' concerns and providing clear, actionable feedback and guidance.
- Utilized evidence-based practices and behavioral change techniques to empower clients to make healthier choices and overcome barriers to success
- Boosted client success by integrating personalized health strategies.
- Managed client records meticulously, maintaining confidentiality while ensuring easy access to essential information during coaching sessions.
- Evaluated client progress regularly, adjusting plans as necessary to optimize results and maintain engagement.
General Manager
The Vanguard
07.2019 - 04.2020
- Successfully spearheaded the launch of a new restaurant in a previously untapped market, driving its successful establishment and growth.
- Directed comprehensive restaurant operations, contributing to strategic planning, budget management, and team leadership
Elevated brand awareness and customer engagement via innovative marketing and promotional strategies - Initiated strategic measures to augment revenue growth, profitability, and overall guest experience
- Established and enforced training programs to improve staff performance and customer service
- Analyzed market trends to align restaurant offerings with customer preferences
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Multi-Location General Manager
Bare Burger
06.2018 - 07.2019
- Leading multi-site operations, I enhanced efficiency and profitability.
- Strategic initiatives bolstered guest satisfaction and loyalty, driving repeat business
- Implemented cost-saving measures, increased profitability by 30%
- Enhanced team dynamics through targeted coaching and feedback
Analyzed operational workflows to identify and implement efficiency enhancements - Fostered collaborative team environment, enhancing group performance and morale.
Lead bartender
The Delancey
11.2007 - 06.2018
- Ensured seamless opening and closing of the bar, consistently meeting company standards.
- Expertly managed day-to-day operations, overseeing all aspects of bar functionality.
- Played a pivotal role in training new bartenders and cocktail waitresses, imparting essential skills and knowledge.
- Demonstrated exceptional organizational skills by conducting daily inventory assessments and promptly placing orders for required supplies.
- Upheld a commitment to excellence in customer service, resulting in high satisfaction levels and strong customer retention rates.
Inventory Manager Retail
Basic Basic/ Teezone.com
04.2005 - 05.2007
- Spearheaded comprehensive inventory management for the company, ensuring accuracy and efficiency across all product lines.
- Coordinated the handling and processing of incoming merchandise, implementing streamlined procedures to optimize workflow.
- Acted as the primary liaison for all merchant accounts, fostering strong relationships to support business growth.
- Orchestrated the seamless integration of merchandise onto the company website, utilizing Photoshop to enhance images and curate compelling content.
- Executed strategic pricing strategies for new merchandise, maximizing profitability while remaining competitive in the market.
- Maintained the upkeep and functionality of both the physical store and the online platform, ensuring a seamless shopping experience for customers across all channels.
Licensee
Coopers Cask
02.2002 - 08.2003
- Oversaw seamless Front of House (FOH) and Back of House (BOH) operations, ensuring smooth day-to-day functioning.
- Demonstrated adeptness in recruiting, training, and retaining top-tier staff, fostering a cohesive and high-performing team.
- Upheld rigorous operational standards, maintaining excellence in service delivery and customer experience.
- Spearheaded the planning and execution of all promotions and marketing initiatives, driving business growth and brand visibility.
- Cultivated a positive image for the business within the community, actively participating in community events and initiatives.
- Managed weekly inventory assessments and purchasing, optimizing stock levels to meet demand while minimizing waste.
- Skillfully addressed and resolved customer challenges, prioritizing customer satisfaction and loyalty.
- Enforced compliance with sanitation and safety regulations, ensuring a safe and hygienic environment for both staff and patrons.
- Identified and implemented strategies to improve profitability, resulting in a notable increase of up to 20%.
- Implemented forward-looking policies and protocols to sustain long-term success and operational excellence in the restaurant.
Education
AAS Business Management -
BMCC
New York, NY12.2007
BA Hospitality Management -
Savonia University of Applied Science
Kuopio, FIN12.1998
Skills
- Strategic Planning and Execution
- Sales Leadership and Business Development
- Operational Efficiency Optimization
- Client Relationship Management
- Team Leadership and Development
- Financial Analysis and Budget Management
- Cross-Functional Collaboration
- Problem-Solving and Decision-Making
- Excellent Communication and Interpersonal Skills
Certification
Certification in Health and Wellness Coaching, Health Coach Institute, USA, 6/2016
Languages
English, Finnish
Native language
German
Elementary
A2
Swedish
Intermediate
B1
Timeline
Sales Director/ Business Development Manager
Disco Digimedia/ Discovering Finland
03.2021 - Current
General Manager
The Vanguard
07.2019 - 04.2020
Multi-Location General Manager
Bare Burger
06.2018 - 07.2019
Health and Wellness Coach
Noora Health Coach
06.2016 - Current
Lead bartender
The Delancey
11.2007 - 06.2018
Inventory Manager Retail
Basic Basic/ Teezone.com
04.2005 - 05.2007
Licensee
Coopers Cask
02.2002 - 08.2003
AAS Business Management -
BMCC
BA Hospitality Management -
Savonia University of Applied Science
Certification in Health and Wellness Coaching, Health Coach Institute, USA, 6/2016
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