Hi, I’m
Ogbonna Onyebuchi
Cyber security analyst
Tampere ,Tampere
Summary
Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
years of professional experience
3
Certificates
3
Languages
1
year of post-secondary education
Work History
Jerry Energy Resources Enterprise Ife City, Osun
Senior Sales Manager
09.2018 - Current
Job overview
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
- Formulated and presented innovative strategies to stakeholders to build successful sales plans.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Investigated competitive landscape to anticipate negative business impacts.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Established and cultivated solid business relationships with new or existing customers.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Evaluated performance against goals and implemented appropriate development plans.
- Recruited and hired top-level talent to add value and expertise to sales department.
Classic Information Technology Ile-Ife, Osun
Customer Service Manager
06.2016 - 02.2018
Job overview
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Generated customer satisfaction surveys to analyze results into action plans.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Kept accurate records to document customer service actions and discussions.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Created and reviewed invoices to confirm accuracy.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Developed and offered unique discount options to drive interest in new product lines.
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Kwara State Polytechnic Kwara State Nigeria
Higher National Diploma from Public Administration And Services
10.2020
University Overview
- Member of rotary club
- Awarded best graduating student
- Completed professional development in Cyber security
Mighty Oaks College Lagos
No Degree from Commercial And Advertising Art
University Overview
- Continuing education in Subject
University of Nicosia Cyprus
Master of Science from Cyber Security
02.2023 - Current
Skills
Brand-building strategies
[Type] sales techniques
Business growth and retention
Performance tracking and evaluations
Business Development
[Product or Service] expertise
Business development and planning
Direct sales
New Business Development
Sales expertise
POS [Software Name] expert
Account management
Product and service sales
Accomplishments
- Created a company-wide, comprehensive training program for all sales team members.
- Documented and resolved Issue which led to Results.
- Resolved product issue through consumer testing.
- Collaborated with team of 10 in the development of new business.
- Supervised team of 5 staff members.
Certification
Computer appreciation
Timeline
Foundational course in cyber security program
02-2023
University of Nicosia
Master of Science from Cyber Security
02.2023 - Current
CPSP - Certified Professional Sales Person
06-2022
Computer appreciation
08-2021
Senior Sales Manager
Jerry Energy Resources Enterprise
09.2018 - Current
Customer Service Manager
Classic Information Technology
06.2016 - 02.2018
Kwara State Polytechnic
Higher National Diploma from Public Administration And Services
Mighty Oaks College
No Degree from Commercial And Advertising Art