An organized and motivated individual with strong time management and organizational skills, ready to apply them in diverse environments. I am proactive in learning new skills and consistently apply my existing expertise to drive success. With a commitment to staying up-to-date with industry trends, I am dedicated to continuously improving processes and achieving team goals
• Actively contribute to internal development initiatives and cross-functional projects, enhancing operational efficiency and internal tools.
• Deliver exceptional customer support via chat and ticketing systems, ensuring timely and professional resolution of client requests.
• Demonstrate attention to detail by performing monthly closing activities and routine data management tasks with high accuracy.
• Conduct functional testing and issue tracking in Jira, collaborating with development and QA teams to identify, report, and follow up on bugs and feature improvements.
• Support process optimization and documentation, working extensively with internal systems and tools.
• Communicate effectively with international teams in English, aligning global operations and fostering collaboration across departments.