Olga Prosyanaya
Vantaa
Summary
International business professional with an M.Sc. in Engineering and over 15 years of experience in key account management, commercial coordination and international partner cooperation. Experienced in coordinating daily activities between customers, partners and internal teams, managing contracts and accurate CRM information, and following multiple priorities and agreed actions. Organized, responsible and service-oriented, with strong communication and problem-solving skills. Fluent in Finnish and English and quick to learn new systems.
Overview
3
3
Languages
15
15
years of professional experience
Work History
Key Account Manager
Linnanmäki (Children´s Day Foundation)
Helsinki
04.2014 - 02.2026
- Partner and Team Coordination: Coordinated daily cooperation and information flow between international business partners, key accounts and internal sales and operations teams.
- Contracts and Documentation: Prepared and handled commercial agreements and related documentation, and maintained accurate customer and follow-up information in Microsoft Dynamics CRM.
- Follow-up and Analysis: Followed agreed actions, deadlines and ongoing customer cases, and used sales and customer reports to monitor performance, identify opportunities and plan further actions.
- Systems and Data Management: Maintained customer, partner, product and booking information across CRM and digital booking and distribution systems, ensuring that information remained accurate and up to date.
- Business Development: Developed international online sales channels through cooperation with external booking partners.
- Business Recovery: Re-established cooperation with cruise operators after the COVID-19 pandemic and restored cruise sales to the 2019 level.
- Safety and Procedures: Worked in a structured and safety-focused environment, followed established procedures and participated in regular safety training and seasonal exercises.
Sales Manager
SOK Travel and Hospitality Chain Management
Helsinki
09.2010 - 04.2014
- International Sales Coordination: Managed international sales activities for the Sokos Hotels and Radisson Blu Hotels networks.
- Partner Relationships: Developed and maintained cooperation with corporate customers, tour operators and other travel industry partners.
- Commercial Agreements: Prepared commercial proposals, negotiated agreements and followed up on agreed terms and customer needs.
- Cross-Functional Coordination: Coordinated cooperation and information flow between customers and hotel teams to develop suitable solutions and ensure smooth service delivery.
- International Representation: Represented the hotel brands in client meetings, workshops and international sales events.
Education
Diploma of Higher Education - Bachelor of Hospitality Management
Haaga-Helia University of Applied Sciences
Helsinki01-2013
Diploma of Higher Education - Master of Science in Textile Engineering
Saint Petersburg State University of Technology an
St. Petersburg01-1993
Skills
- Administrative & Operations Coordination
- Stakeholder Communication
- Document Handling
- Task & Deadline Follow-up
- Multitasking & Problem Solving
Languages
English
Advanced
C1
Finnish
Advanced
C1
Russian
Proficient
C2
Interests
- In my free time, I enjoy sports and staying active I like going to the gym and spending time outdoors
Timeline
Key Account Manager
Linnanmäki (Children´s Day Foundation)
04.2014 - 02.2026
Sales Manager
SOK Travel and Hospitality Chain Management
09.2010 - 04.2014
Diploma of Higher Education - Bachelor of Hospitality Management
Haaga-Helia University of Applied Sciences
Diploma of Higher Education - Master of Science in Textile Engineering
Saint Petersburg State University of Technology an