Oliver Kayrouz

• Supervising daily operations and staff performance in a high-traffic retail environment.
• Training and mentoring new team members on customer service standards.
• Ensuring achievement of sales targets through collaborative team efforts.
• Managing customer inquiries and complaints to ensure satisfaction.

• Assisted customers in selecting footwear and apparel for optimal performance.
• Maintained store presentation by organizing merchandise and ensuring cleanliness.
• Educated customers about product features, benefits, and proper care techniques.
• Upsold additional items based on customer interests and needs.

• The tasks included technical customer service, installation of sold services, troubleshooting, handling product returns, and calibration of televisions with Calman software.
• Increase sales through effective upselling of warranty services and service packs.

• Assisted customers with product selection and inquiries.
• Maintained product displays to ensure visual appeal and organization.
• Processed online store orders efficiently.
• Upsold customers on a cleaning product for sneakers.

• Built a studio for the TV series Syke.

Market gym services to enhance customer engagement and attract new clientele.