Master of Science - Biology of Environmental Change
University of Eastern Finland
Joensuu Campus Finland06.2023
OLUCHI CHINYERE RICHARD
Joensuu
Work Availability
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Summary
A fast-learner, detail-oriented, diligent, and ardent team player, committed to discovering novel methods for safeguarding ecosystems and minimizing environmental damage. With over (8) years of experience in managing daily administrative support task. Now Seeking a position that enables professional growth, gain new skills, and contribute to the organization's success.
Education
Bachelor of Science - Zoology
Nnamdi Azikiwe University
Anambra State Nigeria09.2005
Skills
- Office Management and Organization
- Customer Relations and Communications
- Inventory, database and Client Management Systems
- Complaint Handling & Resolution
- MS Office , Report writing and Email Correspondence
- Proficient with Office Equipments like photocopiers, scanners, and projectors
Work History
Courier Partner - Independent Delivery Partner
Wolt Enterprises Oy
2023.01 - Current
- Manage multiple orders, delivery locations, and customers at the same time
- Deliver orders within an optimal period of time, ensuring freshness of food and respect for customer preferences
- Safely operate a vehicle in all types of weather conditions
- Navigate local streets and highways efficiently using GPS
- Communicate clearly with customers and food service employees, demonstrating an eagerness to work through any issues or points of confusion
- Verify orders before each delivery and maintain a detailed, comprehensive delivery log
- Served customers by providing exceptional services and followed outlined steps of service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Secretary
Crest Technical Services, (Nigerian Agip Oil Company)
2018.09 - 2022.02
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Implemented paperless filing system for departments.
Receptionist
Crest Technical Services, (Nigerian Agip Oil Company)
2012.12 - 2018.09
- Accountable for efficient organization of reception area by providing exceptional customer service to visitors, staff and applicants who enter office premises
- Served as communication link between internal and external partners and other stakeholders, including Mission staff, contractors, and government bodies
- Provided relevant information, Received mails and appointment schedules, Kept records in CRM to maintain customer data.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Care Representative
Airtel Nigeria
2009.08 - 2012.12
- Managed over 150 customers calls per day with positive attitude and focus on customer satisfaction.
- Documented all inquiries within contact management system, followed appropriate guidelines for documentation, and assigns case accordingly
- Understood and interpreted different customer issues and provided lasting solutions as quick as possible
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Production Assistant
National Youth Service Corps
2006.02 - 2009.07
- Managed breeding and harvesting schedules and monitoring health of fish
- Ensured water quality standards are met, to prevent disease and infections
- Kept records of numbers and size, ensuring sorting is done when necessary
- Sold over 20000 African catfish Juveniles and 50,000 fries per week
- Ensured sales target are met by optimizing production every day
Student Industrial attachment
Nigerian Institute of Medical Research
2004.07 - 2004.12
- Taking records and attendance in the clinical diagnostic laboratory and Assist in research works in the public health department
- Learnt and Carried out clinical diagnoses of diseases in the Parasitology departments
Overview
20
20
years of professional experience