OLUMIDE ADEBISI OJO
Joensuu
Summary
Enthusiastic and customer-focused Support Officer initiates and identifies action and analyzes options to facilitate service improvement. Demonstrates strong information management skills and proficient knowledge of different applications to present information in wide range of formats with excellent attention to detail. Conducts target setting, profiling and performance monitoring to meet priorities of business and customers.
Overview
14
14
years of professional experience
Work History
IT Support Officer
Registrar's Office, Lagos State University
Lagos
04.2014 - 08.2022
- Responsible for diagnosing & resolving hardware, software & end users problems
- Developing the infrastructure and systems to meet the department needs
- Involved in the rollout of software updates and patches
- Investigate specialist and complex IT support issues
- Communicating with the Central ICT Department technical specialists
- Configuring and managing backup & restore procedures
- Maintaining a wide range of computer hardware and software programmes
- Provide secondary support for both LAN & WIFI administration
- Deploying new hardware, server backups & evaluating new software & security risks
- In-depth knowledge of Microsoft Windows client operating systems, XP, Vista /Windows & Microsoft Office
- Providing both technical and administrative support to the Office of the Registrar and other Heads of Departments/Units of the University.
Administrative Support Assistant
Registrar's Office, Lagos State University
Lagos
08.2008 - 04.2014
- Provided administrative support to Registrar and other heads of departments/units of the University
- Attended to visitors, promptly and courteously assisted students, parents, clients and employees throughout the organization
- Maintained calendars, coordinated extensive appointments, meetings both local and international
- Maintained Registrar's email and other internet facilities of the Registrar's Office
- Responded timely to verification of documents request from within and outside the country
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Compiled statistical information for special reports
- Earned reputation for good attendance and hard work
- Inputted client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Handled all delegated tasks, including data input and verification.
Education
Master’s Degree - Information Technology
University of Eastern Finland
Joensuu, Finland07.2024
Certificate of Completion in Advanced Digital Appreciation Programme - undefined
Digital Bridge Institute
08.2020
Bachelor of Science (Education) - Computer Science
Lagos State University
01.2016
Lagos Certificate in Database Admin. & Management - undefined
Lagos State University
03.2014
Skills
- Database Administration
- Analytical skills
- Problem solving
- Administrative Support
- Customer service skills
- Time management skills
- Excellent communication skills
- Strong interpersonal skills
- Information Confidentiality
- Retention Strategies
- Employee Coaching and Motivation
- Computer Configurations
- Basic IT support
Reading, Driving & Signing
- I love reading
- I love to drive
- And like listening to inspirational music
Languages
English
Native language
English
Advanced
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
IT Support Officer
Registrar's Office, Lagos State University
04.2014 - 08.2022
Administrative Support Assistant
Registrar's Office, Lagos State University
08.2008 - 04.2014
Master’s Degree - Information Technology
University of Eastern Finland
Certificate of Completion in Advanced Digital Appreciation Programme - undefined
Digital Bridge Institute
Bachelor of Science (Education) - Computer Science
Lagos State University
Lagos Certificate in Database Admin. & Management - undefined
Lagos State University
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